ShiftCode Analytics
Network/Tier 2 Engineer : Dish Network
ShiftCode Analytics, Dallas, Texas, United States, 75215
Interview : Video
Visa : USC, GC, GC EAD, H4
Job 1 )
Location: Dallas or Denver
NEEDS SERVICE PROVIDER EXPERIENCE
Overview:Technical focal point for incident resolutionTroubleshoot and resolve complex incidents across Cisco Data Center and Transport technologiesAccountable for the accurate and timely resolution of network incidents detectedDeliver knowledge transfer and training to NOC engineersEngage and partner with extended DISH operations teams for cross technology incident resolutionDevelop troubleshooting documentation1-5 Years -CCNADescription:
Drives incident resolution for issues experienced in customer environments.Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.Escalates complex issues to Tier 3 when required for incident and problem resolution.Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure.Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge TransferEngages and drives appropriate resources for escalations.Maintains accurate documentation in incident and knowledge management systems.Ensures case management guidelines are followed.Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents.Initiate incident escalation as required for remediation.Contribute to troubleshooting documentation, incident handling and help guides.
Job 2 )Network Engineer
Pocatello, Idaho ( Hybrid from day -1 _
6 Months CTH
Visa : USC, GC
We have an exciting opportunity to join our information technology team as a Network Engineer.
POSITION SUMMARY
The Network Engineer provides engineering services for network infrastructure.
Responsibilities
Troubleshoot LAN and WAN service issues on Cisco, Meraki, and Fortinet platformsConfiguration of switching platforms, Cisco 3750x, 9200 and 9300, Cisco Nexus, FortiswitchConfiguration of routing platforms, Cisco ASR and ISR, Fortigate, MerakiInstallation of network hardwareActivation of leased WAN circuitsParticipate in daily team meetings and various project meetingsCreate and update network documentationCreate and review change scriptsWork with security team to mitigate active threatsEducation & Experience
Required-Associates' degree in Information Systems / Computer Science or equivalent technical trainingActive CCNA requiredMinimum of 5 years of experience working in Information Systems, preferably in the healthcare industryMinimum of 3 years of hands on networking experience with Cisco projectsMinimum of 3 years of SD-WAN experienceExperience troubleshooting and configuring LAN Infrastructures, STP, Ether-channel/Port Channel configuration, Dot1.Q Trunking, VTP, 802.1x, DHCP, DACLsExperience troubleshooting WAN infrastructures, VRFs, routing protocols, IP ACLs, leased circuitsExperience troubleshooting nd TACACS+Experience designing IP SchemesExperience troubleshooting 802.11 wireless issuesExperience troubleshooting client and network issuesExperience configuring SNMP monitoring and loggingKnowledge, Skills & Abilities
Must demonstrate strong ownership of responsibilitiesExcellent documentation and communication skillsProficiency with Visio and Office applicationsExcellent customer service skills"Can do" attitudeAbility to travel up to 10% per year for deploymentsAbility to multitask between strategic tasks while resolving operational problems
Visa : USC, GC, GC EAD, H4
Job 1 )
Location: Dallas or Denver
NEEDS SERVICE PROVIDER EXPERIENCE
Overview:Technical focal point for incident resolutionTroubleshoot and resolve complex incidents across Cisco Data Center and Transport technologiesAccountable for the accurate and timely resolution of network incidents detectedDeliver knowledge transfer and training to NOC engineersEngage and partner with extended DISH operations teams for cross technology incident resolutionDevelop troubleshooting documentation1-5 Years -CCNADescription:
Drives incident resolution for issues experienced in customer environments.Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.Escalates complex issues to Tier 3 when required for incident and problem resolution.Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure.Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge TransferEngages and drives appropriate resources for escalations.Maintains accurate documentation in incident and knowledge management systems.Ensures case management guidelines are followed.Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents.Initiate incident escalation as required for remediation.Contribute to troubleshooting documentation, incident handling and help guides.
Job 2 )Network Engineer
Pocatello, Idaho ( Hybrid from day -1 _
6 Months CTH
Visa : USC, GC
We have an exciting opportunity to join our information technology team as a Network Engineer.
POSITION SUMMARY
The Network Engineer provides engineering services for network infrastructure.
Responsibilities
Troubleshoot LAN and WAN service issues on Cisco, Meraki, and Fortinet platformsConfiguration of switching platforms, Cisco 3750x, 9200 and 9300, Cisco Nexus, FortiswitchConfiguration of routing platforms, Cisco ASR and ISR, Fortigate, MerakiInstallation of network hardwareActivation of leased WAN circuitsParticipate in daily team meetings and various project meetingsCreate and update network documentationCreate and review change scriptsWork with security team to mitigate active threatsEducation & Experience
Required-Associates' degree in Information Systems / Computer Science or equivalent technical trainingActive CCNA requiredMinimum of 5 years of experience working in Information Systems, preferably in the healthcare industryMinimum of 3 years of hands on networking experience with Cisco projectsMinimum of 3 years of SD-WAN experienceExperience troubleshooting and configuring LAN Infrastructures, STP, Ether-channel/Port Channel configuration, Dot1.Q Trunking, VTP, 802.1x, DHCP, DACLsExperience troubleshooting WAN infrastructures, VRFs, routing protocols, IP ACLs, leased circuitsExperience troubleshooting nd TACACS+Experience designing IP SchemesExperience troubleshooting 802.11 wireless issuesExperience troubleshooting client and network issuesExperience configuring SNMP monitoring and loggingKnowledge, Skills & Abilities
Must demonstrate strong ownership of responsibilitiesExcellent documentation and communication skillsProficiency with Visio and Office applicationsExcellent customer service skills"Can do" attitudeAbility to travel up to 10% per year for deploymentsAbility to multitask between strategic tasks while resolving operational problems