Senior Data Analyst

OverviewWith over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft''s assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance.We are looking for a Senior Data Analyst who is willing to work in a dynamic environment. You will need to be adept at managing business change, evolving requirements, adjustments in a strategic direction, and emerging technologies. You will need to be agile and flexible, yet proficient and disciplined. This is an amazing opportunity to be at the center of building a showcase worthy data capability, the successful candidates should have proven experience in program management, solid understanding of both business and engineering priorities, analytical, financial, organizational and communication skills. A passion for operational excellence, learning and mental agility will be valuable.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesPartner with and understand business needs of your stakeholders, prioritizing & translating those needs into technical requirements for the data & analytics engineering team.Determines the technique needed and develops analytic modelsto understand complex business issues and provide data-driven insights by integrating statistical inference, Machine Learning modeling, AI and/or other advanced analytical methods to manage, classify and analyze complex data from a variety of sources.Perform analysis on business operations using a variety of analytical tools (SQL, Python, Azure Databricks, Synapse, Power BI, Fabric etc), executes analyses and interprets results with actionable recommendations, and partners to build on others'' frameworks.Design, execute & streamline our intake processes, including user stories, acceptance criteria, bug & data matrices, and subsequent effort estimations and task sequencing.Insist & deliver on high standards of quality, including data accuracy & timeliness.Ensure all outputs & deliverables adhere to consistent frameworks and standards, including business rule logic & taxonomy.Define & measure the success/impact of requested analytics & reporting features via quantitative measures.To ensure all stakeholders are well-informed, deliver clear, concise, and comprehensive communication tailored to their specific needs and expectations.Mentor & teach on best practices - insistent focus on developing greatness in your peers.Participate in broader evangelization and communication to relevant Microsoft communities.Drive inclusion in everything you do.Understanding of Security and Privacy.Other Embody our culture and values