TEKsystems
Service Desk Technician | TS/SCI CLEARANCE REQUIRED
TEKsystems, Fort Belvoir, Virginia, United States, 22060
*Description:*
* *This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)** *Because an active or interim DoD clearance is required, U.S. Citizenship is required *GDIT is in search of service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestso Provides polite and friendly customer serviceo Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredo Documents incident status and solutions in incident database tools.o Possesses current working knowledge of computers, printers, laptops, and common windows applicationso Works through various types Tier II issues with telephone assisto Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability*Bachelor's Degree + 4+ years of hands-on experience, Security+/8570 compliant certification and TS/SCI clearance required for this opportunity.**Skills:*Help desk, Service desk, Windows, desktop*Top Skills Details:*Help desk,Service desk,Windows,desktop*Additional Skills & Qualifications:*Must have excellent customer service skills and be flexible to work in a 24/7 environment. 50/50 on site vs remote work.*Experience Level:*Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* *This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)** *Because an active or interim DoD clearance is required, U.S. Citizenship is required *GDIT is in search of service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestso Provides polite and friendly customer serviceo Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredo Documents incident status and solutions in incident database tools.o Possesses current working knowledge of computers, printers, laptops, and common windows applicationso Works through various types Tier II issues with telephone assisto Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability*Bachelor's Degree + 4+ years of hands-on experience, Security+/8570 compliant certification and TS/SCI clearance required for this opportunity.**Skills:*Help desk, Service desk, Windows, desktop*Top Skills Details:*Help desk,Service desk,Windows,desktop*Additional Skills & Qualifications:*Must have excellent customer service skills and be flexible to work in a 24/7 environment. 50/50 on site vs remote work.*Experience Level:*Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.