BGSF
IT Service Desk Technician
BGSF, Baltimore, Maryland, United States, 21276
Position Overview
We are seeking an IT Service Desk Technician to be the first point of contact for customers needing technical assistance via phone and email. This role involves troubleshooting issues and finding effective solutions.
Key ResponsibilitiesMonitor the Service Desk ticket queue and provide support through various channels.Assess customer-reported issues and recommend resolutions.Install and test hardware, load necessary software, and configure agency-specific applications.Diagnose and resolve common hardware and software problems.Maintain records of repairs and document process improvements.Collaborate with other IT professionals for support as needed.Minimum Qualifications
Associate degree.Two years of experience in computer support or applications analysis.Strong verbal and written communication skills; government IT experience preferred.Equivalent combinations of education and experience will be considered.Required Skills and Abilities
Knowledge of microcomputer systems and mainframe client servers.Understanding of systems analysis and IT operations.Familiarity with network communication trends and protocols.Proficient in database queries and report generation.Skills in troubleshooting network programs and hardware.Strong analytical and problem-solving abilities.Effective interpersonal skills for collaboration.Ability to write detailed technical reports and perform maintenance procedures.
We are seeking an IT Service Desk Technician to be the first point of contact for customers needing technical assistance via phone and email. This role involves troubleshooting issues and finding effective solutions.
Key ResponsibilitiesMonitor the Service Desk ticket queue and provide support through various channels.Assess customer-reported issues and recommend resolutions.Install and test hardware, load necessary software, and configure agency-specific applications.Diagnose and resolve common hardware and software problems.Maintain records of repairs and document process improvements.Collaborate with other IT professionals for support as needed.Minimum Qualifications
Associate degree.Two years of experience in computer support or applications analysis.Strong verbal and written communication skills; government IT experience preferred.Equivalent combinations of education and experience will be considered.Required Skills and Abilities
Knowledge of microcomputer systems and mainframe client servers.Understanding of systems analysis and IT operations.Familiarity with network communication trends and protocols.Proficient in database queries and report generation.Skills in troubleshooting network programs and hardware.Strong analytical and problem-solving abilities.Effective interpersonal skills for collaboration.Ability to write detailed technical reports and perform maintenance procedures.