TEKsystems
Desktop Support
TEKsystems, Raleigh, North Carolina, United States, 27601
*Description:*This desktop team is currently looking for a technician to join their team on a long-term, extendable contract. This individual will be supporting a medical environment and the surrounding clinics. Main duties include brea/fix tickets and service requests 50% of the time, and 50% of the time they will be supporting projects that include hardware refreshes, deployments, migrations, etc. They will also be spending some time supporting asset management, commissioning and decommission devices.Some of the break fix issues could be related to PCs, printers (including zebra printers) and other peripheral devices (connectivity), why applications aren't running, putting machines into AD, onboarding new users, and set up of work stations.They use ServiceNow as their ticketing system, Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. They are a citrix environment, some basic EPIC support as well. PATIENT CARE DIRECTLY IMPACTEDM-F 8-5p. It is imperative this person comes with support and maturity in order to be onsite as the sole technician from 6p-11p. These are long-term consulting roles, which has the right to hire as they are all of their FTEs through their consultant population.*Skills:*Desktop, Windows, Peripheral*Top Skills Details:*Desktop, Windows, Peripheral*Additional Skills & Qualifications:*Need to have a strong customer service background.*Experience Level:*Intermediate Level*Benefits:*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:* Medical, dental & vision* Critical Illness, Accident, and Hospital* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.