Govcio LLC
Desktop/Lifecycle Team Lead
Govcio LLC, Aberdeen Proving Ground, Maryland, United States,
Overview:GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to CECOM.Responsibilities:
Serve as Government POC for Administrative Communications and Coordination of workSupport the installation Network Enterprise Center (NEC) to in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.Provide desktop service support on NIPR and SIPR networks or in standalone, nonnetworked operating environment. comply with the NEC network rules and regulations when performing contractual responsibilitiesSupport services provides technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g. tablets).Customer support response, troubleshooting and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:Desktop software supportRespond and resolve help desk ticketsInstall and support Government furnished software and hardwareService all tickets for installation and replacement of printer toner cartridgesService all tickets for installation/replacement of printer fuser kitsProvide IAVA/STIG compliance for all supported laptops and desktops and printerAnalyze network failuresAnalyze new hardware performance and issuesInstall network Multi-Function Printers (MFP)Perform hard drive sanitization as requiredProvide written evaluations, procedures, checklists and instructions for CIO approvalProvide technical advice and IT Acquisition planning supportProvide off-site supportProvide rapid response for Very Important Personnel (VIP)Transfer of user data.Qualifications:
High School with 3 - 6 years (or commensurate experience)
Required Skills and ExperienceUS Citizenship RequiredCertifications:DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT - II CertificationFive or more years of related experienceClearance Required: SecretCompany Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary Range: USD $37,500.00 - USD $55,000.00 /Yr.
Serve as Government POC for Administrative Communications and Coordination of workSupport the installation Network Enterprise Center (NEC) to in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.Provide desktop service support on NIPR and SIPR networks or in standalone, nonnetworked operating environment. comply with the NEC network rules and regulations when performing contractual responsibilitiesSupport services provides technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g. tablets).Customer support response, troubleshooting and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:Desktop software supportRespond and resolve help desk ticketsInstall and support Government furnished software and hardwareService all tickets for installation and replacement of printer toner cartridgesService all tickets for installation/replacement of printer fuser kitsProvide IAVA/STIG compliance for all supported laptops and desktops and printerAnalyze network failuresAnalyze new hardware performance and issuesInstall network Multi-Function Printers (MFP)Perform hard drive sanitization as requiredProvide written evaluations, procedures, checklists and instructions for CIO approvalProvide technical advice and IT Acquisition planning supportProvide off-site supportProvide rapid response for Very Important Personnel (VIP)Transfer of user data.Qualifications:
High School with 3 - 6 years (or commensurate experience)
Required Skills and ExperienceUS Citizenship RequiredCertifications:DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT - II CertificationFive or more years of related experienceClearance Required: SecretCompany Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary Range: USD $37,500.00 - USD $55,000.00 /Yr.