Guardian Life Insurance Company
Client Outreach Specialist
Guardian Life Insurance Company, Bethlehem, Pennsylvania, United States, 18020
As a Client Outreach Specialist, you will partner with Guardian General Agencies to help drive referrals and enhance the customer experience through proactive outreach to existing clients. You will also work to test new client retention and lead generation efforts.
You are
A strong communicator who can break down complex concepts into simple languageExcellent Relationship Management/Client Relations skillsDemonstrate abilities in time management, including managing multiple projects and meeting strict deadlinesHighly energized, motivated self-starter with critical thinking skillsTeam Player with ability to build relationships and effectively interact both internally and externallyYou will
Partner with General Agencies and Financial Representatives toUncover policy issues and provide problem resolutionIdentify potential sales and planning opportunities
80% of the day will be spend on the phone making outbound calls or answering inbound callsDeliver high level of support to clients and prospectsHandle inbound service callsCollaborate with General Agents, Financial Representatives, and staff members to help drive sales and service clientsParticipate in Lead Generation effortsProactively call clients and prospectsYou have
3+ years life insurance sales and support experienceLife and Health Licenses requiredStrong insurance knowledgeCollege Degree or relevant work experienceExcellent analytical, verbal, and written communication skills, with strong sense of accountabilityMust be able to work independently and as part of a teamCustomer service experience requiredLocation
Bethlehem, PA - Pittsfield, MA - Holmdel, NJ2 day in office and 3 days work from homeSalary Range$56,680.00 - $85,015.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
You are
A strong communicator who can break down complex concepts into simple languageExcellent Relationship Management/Client Relations skillsDemonstrate abilities in time management, including managing multiple projects and meeting strict deadlinesHighly energized, motivated self-starter with critical thinking skillsTeam Player with ability to build relationships and effectively interact both internally and externallyYou will
Partner with General Agencies and Financial Representatives toUncover policy issues and provide problem resolutionIdentify potential sales and planning opportunities
80% of the day will be spend on the phone making outbound calls or answering inbound callsDeliver high level of support to clients and prospectsHandle inbound service callsCollaborate with General Agents, Financial Representatives, and staff members to help drive sales and service clientsParticipate in Lead Generation effortsProactively call clients and prospectsYou have
3+ years life insurance sales and support experienceLife and Health Licenses requiredStrong insurance knowledgeCollege Degree or relevant work experienceExcellent analytical, verbal, and written communication skills, with strong sense of accountabilityMust be able to work independently and as part of a teamCustomer service experience requiredLocation
Bethlehem, PA - Pittsfield, MA - Holmdel, NJ2 day in office and 3 days work from homeSalary Range$56,680.00 - $85,015.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.