Tempus
IT Support Specialist
Tempus, Chicago, Illinois, United States, 60290
Passionate about making a difference in the world of cancer genomics?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The IT Support Specialist must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. They will be responsible for managing, and/or supporting the local users, network and local server/storage infrastructure and lab environment. Daily tasks may include installing, upgrading and monitoring software/hardware and troubleshooting end-user incidents.
ESSENTIAL FUNCTIONSAct as hands-on resource to define technical requirements and implement cost-effective, scalable solutionsEstablish trusted partnerships with peers and all colleagues throughout the enterpriseWork with stakeholders to identify business needs and prioritize the critical few.Effectively balance break/fix work and project work to help drive key business objectivesEncourage open and effective two-way communicationREQUIREMENTS
Provide on-site support for hardware and software systemsProficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Google Workspace, Office 365, PrintersIntermediate knowledge of WAN/LAN technologies and troubleshooting skillsFamiliarity with MDM tools and concepts Airwatch, Apple Business Manager, etcDemonstrated skill in structured troubleshooting and complex issue resolutionExcellent communication skills, written and verbalBroad experience and knowledge of MacOS and Windows operating systemsAsset, procurement and vendor managementAudio/Visual device setup and management a plusEducation/Certification:
BS/BA degree in Computer Science, Engineering, a related field or 5+ years in related experienceCertifications in one or more of the following are preferred: Microsoft, Google, ITIL, A+/Network+Experience:
3+ years of related work experience in enterprise architecture / technical operations and support3+ years of experience working with cross-functional teams and heavily matrixed organizations
#LI-SH1#LI-Hybrid
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles - including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The IT Support Specialist must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. They will be responsible for managing, and/or supporting the local users, network and local server/storage infrastructure and lab environment. Daily tasks may include installing, upgrading and monitoring software/hardware and troubleshooting end-user incidents.
ESSENTIAL FUNCTIONSAct as hands-on resource to define technical requirements and implement cost-effective, scalable solutionsEstablish trusted partnerships with peers and all colleagues throughout the enterpriseWork with stakeholders to identify business needs and prioritize the critical few.Effectively balance break/fix work and project work to help drive key business objectivesEncourage open and effective two-way communicationREQUIREMENTS
Provide on-site support for hardware and software systemsProficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Google Workspace, Office 365, PrintersIntermediate knowledge of WAN/LAN technologies and troubleshooting skillsFamiliarity with MDM tools and concepts Airwatch, Apple Business Manager, etcDemonstrated skill in structured troubleshooting and complex issue resolutionExcellent communication skills, written and verbalBroad experience and knowledge of MacOS and Windows operating systemsAsset, procurement and vendor managementAudio/Visual device setup and management a plusEducation/Certification:
BS/BA degree in Computer Science, Engineering, a related field or 5+ years in related experienceCertifications in one or more of the following are preferred: Microsoft, Google, ITIL, A+/Network+Experience:
3+ years of related work experience in enterprise architecture / technical operations and support3+ years of experience working with cross-functional teams and heavily matrixed organizations
#LI-SH1#LI-Hybrid
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles - including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.