MIS Technology Group
Desktop Field Support Specialist 1/2
MIS Technology Group, Zachary, Louisiana, United States, 70791
Job Details
MIS Technology Group is an MSP that provides support to schools, local government, and healthcare.
***Not a work from home job***This is a FIELD SUPPORT position***
Mid-Level Computer and network support positionWe believe someone with 3-5 years of experience would be a good fit.Provide ONSITE service to render assistanceProvide resolution to all desktop/laptop support requests (Phone, Email, Onsite)Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipmentProvide Basic Active Directory administration (user related login, password, ID lookup)Troubleshoot and service basic networking componentsUpgrade existing customer hardware and softwarePro-actively manage the case management systemImplement solutions with proper documentationAbility to complete multiple simultaneous projects in a timely mannerWe have an escalation team that is designed to support field supports various needs
Requirements
Knowledge of desktop/laptop hardware and common softwareExcellent communication (written and verbal), troubleshooting and analytical skillsDemonstrated patience and overall courteous behaviorDemonstrated ability to work independently; must be self-motivated and goal orientedAbility to perform without direct supervisionTrack time associated to work orders and maintain case load
Optional Qualifications
Any certifications but ideally A+, Network+ and ready to start the material and training below.
What we want is to take someone who has good intermediate skills so we can train and grow this person into a Microsoft 365 Certified: Endpoint Administrator Associate.
Microsoft 365 Certified: Endpoint Administrator Associate - Certifications | Microsoft Learn
MIS Technology Group is an MSP that provides support to schools, local government, and healthcare.
***Not a work from home job***This is a FIELD SUPPORT position***
Mid-Level Computer and network support positionWe believe someone with 3-5 years of experience would be a good fit.Provide ONSITE service to render assistanceProvide resolution to all desktop/laptop support requests (Phone, Email, Onsite)Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipmentProvide Basic Active Directory administration (user related login, password, ID lookup)Troubleshoot and service basic networking componentsUpgrade existing customer hardware and softwarePro-actively manage the case management systemImplement solutions with proper documentationAbility to complete multiple simultaneous projects in a timely mannerWe have an escalation team that is designed to support field supports various needs
Requirements
Knowledge of desktop/laptop hardware and common softwareExcellent communication (written and verbal), troubleshooting and analytical skillsDemonstrated patience and overall courteous behaviorDemonstrated ability to work independently; must be self-motivated and goal orientedAbility to perform without direct supervisionTrack time associated to work orders and maintain case load
Optional Qualifications
Any certifications but ideally A+, Network+ and ready to start the material and training below.
What we want is to take someone who has good intermediate skills so we can train and grow this person into a Microsoft 365 Certified: Endpoint Administrator Associate.
Microsoft 365 Certified: Endpoint Administrator Associate - Certifications | Microsoft Learn