Blue Cross Blue Shield of Arizona
Salesforce Product Owner - Hybrid
Blue Cross Blue Shield of Arizona, Phoenix, Arizona, United States, 85003
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The Salesforce Product Owner will be responsible for providing vision and direction to the agile development team through the collection, evaluation, analysis, and prioritization of business needs. In this role the Salesforce Sales Cloud Manager will work with key business and IT partners to develop and oversee strategic plans for product design and development of Salesforce solutions. An ideal candidate will have a customer first mindset with an ability to balance needs spanning sales, customer service, marketing, and operations.
REQUIRED QUALIFICATIONS
Required Work Experience
Experience in Salesforce application systems with regards to development and deployment
Level 1: 1 YearLevel 2: 3 YearsLevel 3: 5 YearsExperience with business analysis or quality assurance
Level 1: 1 YearLevel 2: 1 YearLevel 3: 1 YearExperience as a product owner working with Agile (Scrum/Kanban) teams, writing user stories, and following the development process through user story acceptance
Level 2: 2 YearsLevel 3: 3 YearsExperience in Salesforce product design and product strategy
Level 2: 5 YearsLevel 3: 5 YearsRequired Education
Bachelor's degree in computer science/information systems, Business, or related fieldsRequired Licenses
N/ARequired Certifications
Salesforce Service Cloud CertificationPREFERRED QUALIFICATIONS
Preferred Work Experience
Experience in Salesforce application systems with regards to development and deployment of SFDC classic and lightning, support, maintenance, and customizations
Level 1: 2 YearsLevel 2: 3 YearsLevel 3: 5 YearsExperience as a product owner working with Agile (Scrum/Kanban) teams, writing user stories, and following the development process through user story acceptance
Level 2: 5 YearsLevel 3: 5 YearsExperience in product design and product strategy
Level: 5 YearsLevel: 7 YearsPreferred Education
Bachelor's degree in computer science, Information Systems, Business, or related field (Levels 1 - 2)Master's degree in computer science, Information Systems, Business, or a related field (Level 3)Preferred Licenses
N/APreferred Certifications
Agile Product Owner CertificationSalesforce Service Cloud CertificationSalesforce Admin CertificationSalesforce Developer CertificationSalesforce Technical Architect CertificationESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Level 1 -
Performs job functions under general supervision or peer review
Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment with product roadmap and funding parameters.Accountable for the product backlog and prioritization of user stories with team members.Partners with Scrum master's in supporting Scrum Framework.Develop a deep understanding of the customer and product needs.Recognized voice of the business to the team.Translate emerging customer needs and technologies into actionable business terms and associated plans.Actively participates in Product Backlog grooming sessions, retrospectives, and project team's release planning sessions.Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager.Ensures traceability between requirements to features to user storiesAccessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum.Offers guidance to the team during design, development, and testing phases and holds accountability for the overall solution.Owns the continual acceptance criteria for business value story user storiesCreation and review of test cases against user stories acceptance criteria.Develop test plans, perform testing and post-production validation.Create and deliver presentations.Level 2 -
Performs job functions with moderate supervision and peer review (in addition to level 1 activities)
Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.Interfaces with internal/external customers and can clearly communicate complex technical topics to a non-technical audience.Evaluate high-level project information and assess product components to forecast work effort required.Ensure Service Level Agreements between department and operational or technical areas are metProvide peer-level review and mentoring to level 1Facilitate and/or create new procedures and processes that support advancing technologies or capabilitiesProvide peer-level review and mentoring to level 1Level 3 -
Performs job functions with minimal supervision
Supports manager in the oversight of business activities related to the planning, oversight, and management of the Salesforce application.Assist management in project support and product resource planning.Provide input for other product owner performance reviews.Provide leadership and mentorship to other product owners in the areas of external research and benchmarking, business analysis, and implementation of electronic solutions to our customers.Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers.Coach and help develop other product owners; Facilitate problem solving and collaboration.Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.Assist manager in the day-to-day operations of the department.ALL LEVELS
Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.Maintain up-to-date knowledge of developments in technology-related industries.Participate in corporate quality and data governance programs.The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.Perform all other duties as assigned.REQUIRED COMPETENCIES
Required Job Skills
(Applies to All Levels)
Intermediate PC proficiencyIntermediate proficiency in spreadsheet, database, product management, and word processing softwareDemonstrates an advanced knowledge of and experience with the development of business requirements, user acceptance testing and their supporting toolsets.Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applicationsStrong understanding of product management and agile best practices and quality improvement principles.Intermediate understanding of IT technologiesRequired Professional Competencies
(Applies to All Levels)
Strong knowledge Salesforce cloud services (Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud)Demonstrates excellence in understanding complex business processes and ability to apply scenarios to Salesforce "Storylines" as well as make business process modification suggestions to align with Salesforce best practicesStrong understanding of Sales, Service and Marketing business processesThe ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.Analytical skills to support independent and effective decisionsUse analytics, research, and usability testing to improve user experience and support business goals.Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.Perserverance in the face of resistance or setbacks.Creative judgment and ability to think strategically. Conceptual and tactical planning skills.Effective interpersonal skills and ability to maintain positive working relationship with others.Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Systems research and analysis. Ability to write and present business documentation.Extensive experience and judgment necessary to plan and accomplish goals.Knowledge of business requirements development and user acceptance testing.Ability to maintain confidentiality and privacyAnalytical knowledge to generate reports based on available data and make decisions based on reported dataRequired Leadership Experience and Competencies
(Applies to All Levels)
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.Build synergy with a diverse team in an ever-changing environment.PREFERRED COMPETENCIES
Preferred Job Skills
(Applies to All Levels)
Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephonesAdvanced PC proficiencyAdvanced proficiency in spreadsheet, database and word processing softwarePreferred Professional Competencies
(Applies to All Levels)
Impeccable product leadership skillsAdvanced systems research and analysis expertiseAdvanced knowledge and experience of user story development and user acceptance testing.Work with ambiguous and conflicting information while keeping focused on the end goalSolid technical ability and problem-solving skillsknowledge of internal departments and operationsStrong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laymen.Preferred Leadership Experience and Competencies
(Applies to Level 2)
Ability to provide mentoring to team members and peersAbility to build lesson plans and deliver to team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The Salesforce Product Owner will be responsible for providing vision and direction to the agile development team through the collection, evaluation, analysis, and prioritization of business needs. In this role the Salesforce Sales Cloud Manager will work with key business and IT partners to develop and oversee strategic plans for product design and development of Salesforce solutions. An ideal candidate will have a customer first mindset with an ability to balance needs spanning sales, customer service, marketing, and operations.
REQUIRED QUALIFICATIONS
Required Work Experience
Experience in Salesforce application systems with regards to development and deployment
Level 1: 1 YearLevel 2: 3 YearsLevel 3: 5 YearsExperience with business analysis or quality assurance
Level 1: 1 YearLevel 2: 1 YearLevel 3: 1 YearExperience as a product owner working with Agile (Scrum/Kanban) teams, writing user stories, and following the development process through user story acceptance
Level 2: 2 YearsLevel 3: 3 YearsExperience in Salesforce product design and product strategy
Level 2: 5 YearsLevel 3: 5 YearsRequired Education
Bachelor's degree in computer science/information systems, Business, or related fieldsRequired Licenses
N/ARequired Certifications
Salesforce Service Cloud CertificationPREFERRED QUALIFICATIONS
Preferred Work Experience
Experience in Salesforce application systems with regards to development and deployment of SFDC classic and lightning, support, maintenance, and customizations
Level 1: 2 YearsLevel 2: 3 YearsLevel 3: 5 YearsExperience as a product owner working with Agile (Scrum/Kanban) teams, writing user stories, and following the development process through user story acceptance
Level 2: 5 YearsLevel 3: 5 YearsExperience in product design and product strategy
Level: 5 YearsLevel: 7 YearsPreferred Education
Bachelor's degree in computer science, Information Systems, Business, or related field (Levels 1 - 2)Master's degree in computer science, Information Systems, Business, or a related field (Level 3)Preferred Licenses
N/APreferred Certifications
Agile Product Owner CertificationSalesforce Service Cloud CertificationSalesforce Admin CertificationSalesforce Developer CertificationSalesforce Technical Architect CertificationESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Level 1 -
Performs job functions under general supervision or peer review
Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment with product roadmap and funding parameters.Accountable for the product backlog and prioritization of user stories with team members.Partners with Scrum master's in supporting Scrum Framework.Develop a deep understanding of the customer and product needs.Recognized voice of the business to the team.Translate emerging customer needs and technologies into actionable business terms and associated plans.Actively participates in Product Backlog grooming sessions, retrospectives, and project team's release planning sessions.Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager.Ensures traceability between requirements to features to user storiesAccessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum.Offers guidance to the team during design, development, and testing phases and holds accountability for the overall solution.Owns the continual acceptance criteria for business value story user storiesCreation and review of test cases against user stories acceptance criteria.Develop test plans, perform testing and post-production validation.Create and deliver presentations.Level 2 -
Performs job functions with moderate supervision and peer review (in addition to level 1 activities)
Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.Interfaces with internal/external customers and can clearly communicate complex technical topics to a non-technical audience.Evaluate high-level project information and assess product components to forecast work effort required.Ensure Service Level Agreements between department and operational or technical areas are metProvide peer-level review and mentoring to level 1Facilitate and/or create new procedures and processes that support advancing technologies or capabilitiesProvide peer-level review and mentoring to level 1Level 3 -
Performs job functions with minimal supervision
Supports manager in the oversight of business activities related to the planning, oversight, and management of the Salesforce application.Assist management in project support and product resource planning.Provide input for other product owner performance reviews.Provide leadership and mentorship to other product owners in the areas of external research and benchmarking, business analysis, and implementation of electronic solutions to our customers.Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers.Coach and help develop other product owners; Facilitate problem solving and collaboration.Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.Assist manager in the day-to-day operations of the department.ALL LEVELS
Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.Maintain up-to-date knowledge of developments in technology-related industries.Participate in corporate quality and data governance programs.The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.Perform all other duties as assigned.REQUIRED COMPETENCIES
Required Job Skills
(Applies to All Levels)
Intermediate PC proficiencyIntermediate proficiency in spreadsheet, database, product management, and word processing softwareDemonstrates an advanced knowledge of and experience with the development of business requirements, user acceptance testing and their supporting toolsets.Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applicationsStrong understanding of product management and agile best practices and quality improvement principles.Intermediate understanding of IT technologiesRequired Professional Competencies
(Applies to All Levels)
Strong knowledge Salesforce cloud services (Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud)Demonstrates excellence in understanding complex business processes and ability to apply scenarios to Salesforce "Storylines" as well as make business process modification suggestions to align with Salesforce best practicesStrong understanding of Sales, Service and Marketing business processesThe ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.Analytical skills to support independent and effective decisionsUse analytics, research, and usability testing to improve user experience and support business goals.Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.Perserverance in the face of resistance or setbacks.Creative judgment and ability to think strategically. Conceptual and tactical planning skills.Effective interpersonal skills and ability to maintain positive working relationship with others.Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Systems research and analysis. Ability to write and present business documentation.Extensive experience and judgment necessary to plan and accomplish goals.Knowledge of business requirements development and user acceptance testing.Ability to maintain confidentiality and privacyAnalytical knowledge to generate reports based on available data and make decisions based on reported dataRequired Leadership Experience and Competencies
(Applies to All Levels)
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.Build synergy with a diverse team in an ever-changing environment.PREFERRED COMPETENCIES
Preferred Job Skills
(Applies to All Levels)
Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephonesAdvanced PC proficiencyAdvanced proficiency in spreadsheet, database and word processing softwarePreferred Professional Competencies
(Applies to All Levels)
Impeccable product leadership skillsAdvanced systems research and analysis expertiseAdvanced knowledge and experience of user story development and user acceptance testing.Work with ambiguous and conflicting information while keeping focused on the end goalSolid technical ability and problem-solving skillsknowledge of internal departments and operationsStrong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laymen.Preferred Leadership Experience and Competencies
(Applies to Level 2)
Ability to provide mentoring to team members and peersAbility to build lesson plans and deliver to team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.