City of San Jose, CA
Enterprise Network Infrastructure Engineer (Enterprise Information Technology En
City of San Jose, CA, San Jose, California, United States, 95199
Salary :
$121,583.28 - $156,942.24 Annually
Location :
San Jose
Job Type:
Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
202300528
Department:
Information Technology
Opening Date:
07/18/2024
Closing Date:
Continuous
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and
here
to learn more about San José.About the Department
The City of San José is a place where we use civic technology to help our community thrive.
As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.
Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!
You can visit the to learn more about us.Position Duties
NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024.
The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on...
This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.
Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.
Salary Information:
The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Salary Range including the 5% non-pensionable increase:
Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annuallyEnterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annuallyThe EITE I/II classifications are represented by the bargaining unit.Minimum Qualifications
Education:EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.Experience:EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.Acceptable Substitutions:
Two (2) years of related experience may be substituted for up to two (2) years of the education requirement
License or Certificates:EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.EITE II: Possession and maintenance of a
current (non-expired)
industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.*Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire.Other Qualifications
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience:
Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits.Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as:
Layer 2 switching (VLAN) e.g. Spanning Tree;Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP);Network design and optimization;Enterprise Wi-Fi and wireless broadband;Quality of Service (QOS);Application load-balancing;Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS);Software-Defined Networking (SDN) configuration and management; and/or,VMWare networking; NSX-T or NSX-V
Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirableProblem Solving
- Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Analytical Thinking
- Approaching a problem or situation by using a logical, systematic, sequential approach.
Project Management
- Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives.
Teamwork & Interpersonal Skills
- Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Multi-Tasking
- Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Communication Skills
- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at
Additional Information:
Employment Eligibility:
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Please note that applications are currently
not
accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.
For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn/Federated job classification.
In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
01
What is the highest level of education you have completed?
High School Diploma or the equivalent (GED)College (1 to 29 semester units/ 1 to 44 quarter units)College (30 to 59 semester units/ 45 to 89 quarter units)College (60 to 89 semester units/ 90 to 134 quarter units)College (90 to 119 semester units/ 135 to 179 quarter units)College (120 or more semester units/ 180 or more quarter units)Associate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeOtherNone of the above
02
If you have a bachelor's degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
03
This position requires a State of California Driver's License. Please select the applicable option that best describes your driver's license, or your ability to possess a valid driver's license.
State of CA, Class A Driver's LicenseState of CA, Class B Driver's LicenseState of CA, Class C Driver's LicenseI do not possess a State of California Driver's License but, I can obtain one.I do not possess a State of California Driver's License and I cannot obtain one
04
How many years of experience do you have in increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime?
Fewer than 3 years3 years - 4 years4 years - 5 years6 years or more
05
The Enterprise Information Technology Engineer I/II position requires an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. Please specify the certifications that you possess (select all that apply):
Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Expert (MCSE)VMware Certified Professional (VCP)Cisco Certified Network Associate (CCNA)Other Certification(s)I do not possess any of the required certifications; however, I acknowledge that I am required to obtain the certification within 6 from the date of hire
06
Please select the areas of technical competency where you have comprehensive Enterprise level experience in the configuration and ongoing support (check all that apply):
Layer 2 switching (VLAN) (including Spanning Tree)Advanced Layer 3 routing (e.g. OSPF and BGP)Network design and optimizationEnterprise Wi-Fi and wireless broadbandQuality of Service (QOS)Application load-balancingNetwork security controls such as Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS)Software-Defined Networking (SDN) configuration and managementVMWare networking; NSX-T or NSX-VScripting (Powershell, Python, etc.)None of the above
07
From the areas you selected in the previous question (Question 6), please list the specific appliance/software solutions and/or services you have experience with and specify the number of years of experience with each.
08
Please describe one (1) major production outage (or equivalent) that you were involved in remediating. In your example, please specify your role, the root cause, and the steps you took to resolve the issue. What did you learn from this and how would you improve your process?
Required Question
$121,583.28 - $156,942.24 Annually
Location :
San Jose
Job Type:
Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
202300528
Department:
Information Technology
Opening Date:
07/18/2024
Closing Date:
Continuous
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and
here
to learn more about San José.About the Department
The City of San José is a place where we use civic technology to help our community thrive.
As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.
Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.
We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!
You can visit the to learn more about us.Position Duties
NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024.
The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on...
This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.
Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.
Salary Information:
The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Salary Range including the 5% non-pensionable increase:
Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annuallyEnterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annuallyThe EITE I/II classifications are represented by the bargaining unit.Minimum Qualifications
Education:EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field.Experience:EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.Acceptable Substitutions:
Two (2) years of related experience may be substituted for up to two (2) years of the education requirement
License or Certificates:EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.EITE II: Possession and maintenance of a
current (non-expired)
industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City.*Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire.Other Qualifications
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience:
Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits.Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as:
Layer 2 switching (VLAN) e.g. Spanning Tree;Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP);Network design and optimization;Enterprise Wi-Fi and wireless broadband;Quality of Service (QOS);Application load-balancing;Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS);Software-Defined Networking (SDN) configuration and management; and/or,VMWare networking; NSX-T or NSX-V
Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirableProblem Solving
- Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Analytical Thinking
- Approaching a problem or situation by using a logical, systematic, sequential approach.
Project Management
- Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives.
Teamwork & Interpersonal Skills
- Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Multi-Tasking
- Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Communication Skills
- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at
Additional Information:
Employment Eligibility:
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Please note that applications are currently
not
accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.
For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn/Federated job classification.
In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
01
What is the highest level of education you have completed?
High School Diploma or the equivalent (GED)College (1 to 29 semester units/ 1 to 44 quarter units)College (30 to 59 semester units/ 45 to 89 quarter units)College (60 to 89 semester units/ 90 to 134 quarter units)College (90 to 119 semester units/ 135 to 179 quarter units)College (120 or more semester units/ 180 or more quarter units)Associate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeOtherNone of the above
02
If you have a bachelor's degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
03
This position requires a State of California Driver's License. Please select the applicable option that best describes your driver's license, or your ability to possess a valid driver's license.
State of CA, Class A Driver's LicenseState of CA, Class B Driver's LicenseState of CA, Class C Driver's LicenseI do not possess a State of California Driver's License but, I can obtain one.I do not possess a State of California Driver's License and I cannot obtain one
04
How many years of experience do you have in increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime?
Fewer than 3 years3 years - 4 years4 years - 5 years6 years or more
05
The Enterprise Information Technology Engineer I/II position requires an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. Please specify the certifications that you possess (select all that apply):
Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Expert (MCSE)VMware Certified Professional (VCP)Cisco Certified Network Associate (CCNA)Other Certification(s)I do not possess any of the required certifications; however, I acknowledge that I am required to obtain the certification within 6 from the date of hire
06
Please select the areas of technical competency where you have comprehensive Enterprise level experience in the configuration and ongoing support (check all that apply):
Layer 2 switching (VLAN) (including Spanning Tree)Advanced Layer 3 routing (e.g. OSPF and BGP)Network design and optimizationEnterprise Wi-Fi and wireless broadbandQuality of Service (QOS)Application load-balancingNetwork security controls such as Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS)Software-Defined Networking (SDN) configuration and managementVMWare networking; NSX-T or NSX-VScripting (Powershell, Python, etc.)None of the above
07
From the areas you selected in the previous question (Question 6), please list the specific appliance/software solutions and/or services you have experience with and specify the number of years of experience with each.
08
Please describe one (1) major production outage (or equivalent) that you were involved in remediating. In your example, please specify your role, the root cause, and the steps you took to resolve the issue. What did you learn from this and how would you improve your process?
Required Question