Duke University
Multimedia Support Specialist
Duke University, Durham, North Carolina, United States, 27703
Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Occupational Summary:
The Multimedia Support Specialist is responsible for assessing needs, developing processes and supporting advanced multimedia services for the Fuqua community of faculty, students, staff and guests. The landscape of services and their use is constantly evolving. An important part of the process is to keep up with changes in technology and the uses of technologies that are available to the community. Delivery of this service requires an understanding of the dynamics of the various programs and operations within the Fuqua School of Business and Duke University. A strong foundation of good communication skills including the ability to assist users in a variety of circumstances is a must for success in this position.
Work Performed:
AV Technology Support - Provide scheduled and emergency support for all AV technology used at the Fuqua School of Business. Maintain all systems as needed. (AV control systems, sound systems, display systems, cameras, etc.)
Computing Help - Support all users and their needs for computing. This includes various OS and devices as used in the community (Windows, Mac OS, Browsers, Excel Add-Ons, Security, Networking). PC, Mac, iPad, iPhone, Android.)
Communication Technologies - Support users in use of communications technologies. (web conferencing, email, phone, text, audio and video capture and distribution, digital signage, polling technologies)
International Travel - Be capable of doing the international travel associated with our EMBA programs. Skills include travel document proficiency and ability to work with Duke/Fuqua travel policy and processes. Provide computing and AV support at residency locations. Work as part of the Fuqua team supporting these residencies.
Coordination with other IT operations - Develop understanding of the various IT operations at Fuqua and Duke. Contribute and participate in the overall development and support of IT excellence at our school.
Perform the other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by the individuals assigned to this classification.
Required Qualifications:
Education/Training:
4 year college degree or the equivalent is preferred.
Experience: Generally requires 2 years experience, preferably within an academic environment, or organization working on information technologies in education. Supervisory experience is not required. Exceptional interpersonal and communication skills required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Occupational Summary:
The Multimedia Support Specialist is responsible for assessing needs, developing processes and supporting advanced multimedia services for the Fuqua community of faculty, students, staff and guests. The landscape of services and their use is constantly evolving. An important part of the process is to keep up with changes in technology and the uses of technologies that are available to the community. Delivery of this service requires an understanding of the dynamics of the various programs and operations within the Fuqua School of Business and Duke University. A strong foundation of good communication skills including the ability to assist users in a variety of circumstances is a must for success in this position.
Work Performed:
AV Technology Support - Provide scheduled and emergency support for all AV technology used at the Fuqua School of Business. Maintain all systems as needed. (AV control systems, sound systems, display systems, cameras, etc.)
Computing Help - Support all users and their needs for computing. This includes various OS and devices as used in the community (Windows, Mac OS, Browsers, Excel Add-Ons, Security, Networking). PC, Mac, iPad, iPhone, Android.)
Communication Technologies - Support users in use of communications technologies. (web conferencing, email, phone, text, audio and video capture and distribution, digital signage, polling technologies)
International Travel - Be capable of doing the international travel associated with our EMBA programs. Skills include travel document proficiency and ability to work with Duke/Fuqua travel policy and processes. Provide computing and AV support at residency locations. Work as part of the Fuqua team supporting these residencies.
Coordination with other IT operations - Develop understanding of the various IT operations at Fuqua and Duke. Contribute and participate in the overall development and support of IT excellence at our school.
Perform the other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by the individuals assigned to this classification.
Required Qualifications:
Education/Training:
4 year college degree or the equivalent is preferred.
Experience: Generally requires 2 years experience, preferably within an academic environment, or organization working on information technologies in education. Supervisory experience is not required. Exceptional interpersonal and communication skills required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.