Solutions , LLC
Technical Support Specialist
Solutions , LLC, Arlington, Virginia, United States, 22201
Title:
Technical Support Specialist
Description:Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.
Solutions³ LLC is seeking a Tier 1
Technical Support Specialist
to perform a wide variety of technical tasks in support of operations, production, and test environments.
Eligibility:
Must be a
US CitizenMust have an
active
Top Secret
clearance with an ability to obtain
SCI
eligibilityMust be able to obtain DHS Suitability prior to starting employment6+ years
of directly relevant experienceMust be able to work shift scheduleResponsibilities Include:
Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problemsProvides support for the escalation and communication of status to agency management and internal customersObserves, analyzes, and reports data; and when appropriate makes necessary repairs to equipmentUtilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasksR
equired Skills:
Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, CitrixExperience with monitoring system health and statusExperience documenting problems and resolutions through a tracking programExperience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located usersTier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)Desired Skills:
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.Experience working in an Agile environment desiredExperience with ITIL methodology desiredExperience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.Experience performing incident response (tiered support model), using an Incident Management System.Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlationsTier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packagesExperience interfacing directly with customer and program management teamExperience providing status to program management and input to customer status reportsRequired Certifications:
DoD 8570.1-M Compliance at IAT Level IInformation Technology Infrastructure Library (ITIL) certificationRequired Education:
HS Diploma
Technical Support Specialist
Description:Solutions³ LLC is supporting our prime contractor and their U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.
Solutions³ LLC is seeking a Tier 1
Technical Support Specialist
to perform a wide variety of technical tasks in support of operations, production, and test environments.
Eligibility:
Must be a
US CitizenMust have an
active
Top Secret
clearance with an ability to obtain
SCI
eligibilityMust be able to obtain DHS Suitability prior to starting employment6+ years
of directly relevant experienceMust be able to work shift scheduleResponsibilities Include:
Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problemsProvides support for the escalation and communication of status to agency management and internal customersObserves, analyzes, and reports data; and when appropriate makes necessary repairs to equipmentUtilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasksR
equired Skills:
Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, CitrixExperience with monitoring system health and statusExperience documenting problems and resolutions through a tracking programExperience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located usersTier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)Desired Skills:
Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.Experience working in an Agile environment desiredExperience with ITIL methodology desiredExperience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.Experience performing incident response (tiered support model), using an Incident Management System.Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlationsTier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packagesExperience interfacing directly with customer and program management teamExperience providing status to program management and input to customer status reportsRequired Certifications:
DoD 8570.1-M Compliance at IAT Level IInformation Technology Infrastructure Library (ITIL) certificationRequired Education:
HS Diploma