Stefanini Group
IT Infrastructure Analyst
Stefanini Group, New York, New York, us, 10261
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 728-2609 / email: Abhinav Sharma (abhinav.sharma@stefanini.com) for faster processing!
This role is part of the Release, Standards & Risk Management sub-chapter within the DW (Digital Workplace) Solutions & Control chapter.Follow and apply the "Product Release Process' to ensure engagement of all stakeholders, like our Operations, Engineering and Product Management teamsPerform Hardware configuration and testing.Documenting test results and writing test scenarios.Partner with stakeholders and/or Project Managers to integrate change management activities into project plans.Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUpholding procedures for logging, reporting, and statistically monitoring desktop operations.Write technical support and client documentation in form of Knowledgebase articles.Meet or exceed expected customer service levelsJob Requirements
Details:
An understanding of how people go through a change and the change process.Basic knowledge of change management principles, methodologies, and tools.Windows / MAC Support.Experience with hardware configuration and testing the different devices.Resolve Hardware / Software issues.Experience with VPN, Soft Phones, Remote Desktop, VDI.Asset Tracking / Inventory Management.Strong Communications Skills.Bachelor's degree or equivalent experience.For planning & strategy - Microsoft products like PowerBI, Excel, Lists and Planner.Miro would be helpful for whiteboarding.Microsoft Office Suite, Cisco Webex, Microsoft TeamsHardware connectivity (basic understanding of hardware, e.g., headsets, webcams, USB-A, USB-B and USB-C, Thin Client to VDI, etc.)
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Pay Range:
$ 35.00 - $ 45.00
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 728-2609 / email: Abhinav Sharma (abhinav.sharma@stefanini.com) for faster processing!
This role is part of the Release, Standards & Risk Management sub-chapter within the DW (Digital Workplace) Solutions & Control chapter.Follow and apply the "Product Release Process' to ensure engagement of all stakeholders, like our Operations, Engineering and Product Management teamsPerform Hardware configuration and testing.Documenting test results and writing test scenarios.Partner with stakeholders and/or Project Managers to integrate change management activities into project plans.Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUpholding procedures for logging, reporting, and statistically monitoring desktop operations.Write technical support and client documentation in form of Knowledgebase articles.Meet or exceed expected customer service levelsJob Requirements
Details:
An understanding of how people go through a change and the change process.Basic knowledge of change management principles, methodologies, and tools.Windows / MAC Support.Experience with hardware configuration and testing the different devices.Resolve Hardware / Software issues.Experience with VPN, Soft Phones, Remote Desktop, VDI.Asset Tracking / Inventory Management.Strong Communications Skills.Bachelor's degree or equivalent experience.For planning & strategy - Microsoft products like PowerBI, Excel, Lists and Planner.Miro would be helpful for whiteboarding.Microsoft Office Suite, Cisco Webex, Microsoft TeamsHardware connectivity (basic understanding of hardware, e.g., headsets, webcams, USB-A, USB-B and USB-C, Thin Client to VDI, etc.)
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Pay Range:
$ 35.00 - $ 45.00