Help Desk Technician II

Hall's Culligan is seeking a self-motivated Help Desk Technician to add to our Corporate Team in Wichita! The primary responsibilities of this role include support of all of our employees' software/hardware and connectivity issues. The Help Desk Technician II must be able to communicate effectively with other employees to gather detailed information about their issues and resolve in an orderly fashion. In addition, the Help Desk Technician must work closely with team members for special projects and resolving complex issues. Help Desk Technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure.What you'll do -

Monitor and respond quickly and efficiently to requests received through the IT helpdeskProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to customer queries by phone and emailAsk questions to determine nature of problem.Walk employees through problem-solving process.Create step-by-step training material with screenshots for employeesTrain computer usersProvide technical assistance and support for incoming concerns and issues related to systems, software and hardwareDocument internal proceduresMaintain daily performance of computer systemsAsk educated questions and listen to customers to determine root cause of issuesWork through the problem-solving process with usersRun diagnostic problems to resolve problemsReport significant and recurring issues to the Systems AdministratorResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsCollect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to users to ease in troubleshootingConfigure and setup new computers for usersInstall, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Assist the Systems Administrator with special projects involving various IT tasksAssist with Programming and Scripting custom applications required to resolve technical issuesPerform various weekly tasks such as verify antivirus server functionality and update statusQualifications -Minimum of 5 years of IT Support ExperienceMinimum 2 years of experience with Programming and Scripting languagesMinimum 2 years with Windows Server and Citrix Application Delivery

Where you'll work -

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

INDSJ

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)