Bain Capital
Manager, Desktop Engineering
Bain Capital, Boston, Massachusetts, us, 02298
TITLE: Manager, Desktop Engineering
DEPARTMENT:
Information Technology
LOCATION:
Boston, MA
REPORTS:
Director of Desktop Engineering
Job Overview:
We are seeking a highly skilled Desktop Engineering Manager to join our team. The successful candidate will be responsible for managing and maintaining our global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will work hands-on and lead the team to build and maintain the Microsoft modern endpoint management technologies (Autopilot, Entra/Intune etc.), perform automated software delivery, deploy software and patches, generate reports, troubleshoot issues escalated from our Service desk, and evaluate and propose new technologies. This role requires a proactive approach to issue management and a keen ability to collaborate with cross-functional teams to deliver robust and reliable IT solutions.
Key ResponsibilitiesProactively identify potential operational and security threats to the endpoints and the supporting services managed by the team and develop plans to remediate or mitigate those threatsProactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platformDevelop and maintain a thorough understanding of standard desktop components, including all agents and policies for various Information Security and other management agentsDevelop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.Support and maintain various infrastructure including but not limited to Windows and Apple MDM platforms, Windows managed print environments etc.Work closely with the Information Security Team and Desktop Engineering team to maintain an appropriate balance of security, usability, performance and manageabilityPackage software for automated deployments, providing logic for handling new installations, upgrades, and managing dependenciesProvide tier-3 support upon escalation from other teamsCreate detailed reports for software distribution, inventory, and compliance purposesWrite detailed documentation and provide appropriate knowledge transferTechnology Experience
Strong understanding of fundamental Windows technologies, including WMI/WQL, Microsoft Installer, etc. as well as supporting network protocols such as DHCP, DNS, etc.Strong understanding of Microsoft cloud-based device management technologies (Autopatch, Autopilot, Intune, Entra and the M365 suite of applications)Strong understanding of Microsoft Intune, with advanced knowledge of application deployment, patch management, operating system deployment, client maintenance, troubleshooting, and writing queriesExtensive experience with enterprise security productsExperience with various scripting and programming languages (i.e. PowerShell, Python, YAML)Ability to query and manage data directly via SQL and/or Excel using Power QueryKnowledge and experience with utilizing Microsoft technologies such as Power BI and Power Platform a plusKnowledge of ITIL concepts; ITIL Foundation Certification a plusFinancial industry experience a plusRequirements and Qualifications
Bachelor's degree or equivalent work experienceAble to multitask, prioritize, and manage time efficientlyExcellent verbal and written communication skillsMicrosoft certification preferred (not required)5+ years' experience supporting enterprise desktop systemsVery strong analytical ability, strong judgment and problem analysis techniquesStrong interpersonal skills and must be able to lead and work successfully on a team.Strong customer service skills with the ability to work in a fast-paced, changing environmentAbility to understand business requirements and develop solutions to meet those needsProven team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.Knowledge of ITIL conceptsFinancial industry experience is a plus
DEPARTMENT:
Information Technology
LOCATION:
Boston, MA
REPORTS:
Director of Desktop Engineering
Job Overview:
We are seeking a highly skilled Desktop Engineering Manager to join our team. The successful candidate will be responsible for managing and maintaining our global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will work hands-on and lead the team to build and maintain the Microsoft modern endpoint management technologies (Autopilot, Entra/Intune etc.), perform automated software delivery, deploy software and patches, generate reports, troubleshoot issues escalated from our Service desk, and evaluate and propose new technologies. This role requires a proactive approach to issue management and a keen ability to collaborate with cross-functional teams to deliver robust and reliable IT solutions.
Key ResponsibilitiesProactively identify potential operational and security threats to the endpoints and the supporting services managed by the team and develop plans to remediate or mitigate those threatsProactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platformDevelop and maintain a thorough understanding of standard desktop components, including all agents and policies for various Information Security and other management agentsDevelop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.Support and maintain various infrastructure including but not limited to Windows and Apple MDM platforms, Windows managed print environments etc.Work closely with the Information Security Team and Desktop Engineering team to maintain an appropriate balance of security, usability, performance and manageabilityPackage software for automated deployments, providing logic for handling new installations, upgrades, and managing dependenciesProvide tier-3 support upon escalation from other teamsCreate detailed reports for software distribution, inventory, and compliance purposesWrite detailed documentation and provide appropriate knowledge transferTechnology Experience
Strong understanding of fundamental Windows technologies, including WMI/WQL, Microsoft Installer, etc. as well as supporting network protocols such as DHCP, DNS, etc.Strong understanding of Microsoft cloud-based device management technologies (Autopatch, Autopilot, Intune, Entra and the M365 suite of applications)Strong understanding of Microsoft Intune, with advanced knowledge of application deployment, patch management, operating system deployment, client maintenance, troubleshooting, and writing queriesExtensive experience with enterprise security productsExperience with various scripting and programming languages (i.e. PowerShell, Python, YAML)Ability to query and manage data directly via SQL and/or Excel using Power QueryKnowledge and experience with utilizing Microsoft technologies such as Power BI and Power Platform a plusKnowledge of ITIL concepts; ITIL Foundation Certification a plusFinancial industry experience a plusRequirements and Qualifications
Bachelor's degree or equivalent work experienceAble to multitask, prioritize, and manage time efficientlyExcellent verbal and written communication skillsMicrosoft certification preferred (not required)5+ years' experience supporting enterprise desktop systemsVery strong analytical ability, strong judgment and problem analysis techniquesStrong interpersonal skills and must be able to lead and work successfully on a team.Strong customer service skills with the ability to work in a fast-paced, changing environmentAbility to understand business requirements and develop solutions to meet those needsProven team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.Knowledge of ITIL conceptsFinancial industry experience is a plus