Miriam's Kitchen
Senior PSH Case Manager
Miriam's Kitchen, Washington, District of Columbia, us, 20022
Job Type
Full-time
Description
ABOUT MIRIAM'S KITCHEN
Miriam's Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.
ABOUT THE POSITION
PSH Senior Case Managers provide community-based support services to a primary caseload of 5 residents who were formerly chronically homeless and interim support of up to 5 additional clients when needed due to staffing, vacations, and other team transitions. They will be a main point of support and guidance for clinical issues of the Case Managers on the team. The PSH Senior Case Manager will directly supervise 3-5 PSH Case Managers. The PSH Senior Case Manager will work together with the team to provide support services to chronically homeless individuals in permanent supportive housing to help residents maintain stable housing and achieve the highest level of self-sufficiency and quality of life possible.
DUTIES AND RESPONSIBILITIES
Develop trusting relationships with Permanent Supportive Housing residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance abuse, health, education, income, employment, and other goal areas. Support residents' work toward goals through individually tailored services and by facilitating effective connections to community services and resources. Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance abuse services.Provide outreach, case management, crisis support, advocacy, and other needed services to residents, primarily in the community and residents' homes, but in any setting necessary, including streets, shelters, jails, hospitals, program office, etc.Meet or exceed the monthly client contact requirements of two times per month, including one home visit per month. (Note: DHS requirements may at times be altered in response to the COVID public health emergency).Act as a liaison with landlords and other community stakeholders to promote the success of residents and the PSH programCollaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.Support the Director of Housing in our relationship with DHS and other external parties, attending meetings and providing reports as needed.Maintain written and computerized records, compile reports and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports). Maintain appropriate confidentiality of resident's information and records.Supervise Case Managers as determined by the Senior Director of Housing.Participate actively in regular supervision, team meetings, and other all-staff meetings and events. Attend professional trainings and conferences as needed.Promote a positive and inclusive team culture by participating in team events, mentoring new staff, and setting an example of a collegial, respectful collaboration with all team members.All other duties as assigned.Requirements
QUALIFICATIONS
Knowledge, Skills and Abilities
At least one year of supervisory experience in the case management or human services field preferred.Enthusiastic about Housing First approach.Proficiency in Spanish is preferred.Ability to work as a member of a culturally diverse team. We are actively recruiting diverse applicants.Strong communication skills.Strong sense of boundaries.Valid driver's license and ownership of a motor vehicle.Strong interest in and commitment to ending chronic homelessness in DCAn understanding of the structural and systemic causes of homelessnessAbility to pass background checks as required by government contractComfort working with a diverse population with a variety of backgrounds and lived experiencesExperience
Bachelor's degree in social work, psychology, sociology, counseling or other related social service/science disciplines AND two years of experience providing case management services, or a masters' degree in these fields with appropriate licensure as applicable.Two years of experience providing direct case management services is required.
PHYSICAL/MENTAL
DEMANDS:
Physical Demands
-
This position is primarily sedentary but may occasionally involve walking or standing. Speaking and hearing, both in person and by telephone or computer. Repetitive use of hands to operate standard office equipment. May require occasional reaching with hands and arms and ability to lift 25 pounds
Mental Demands-
This position requires regular use of written and verbal communication skills. Reading and interpreting of data, information, and documents. Analysis and solving of non-routine and complex problems. Use of math and mathematical reasoning. Observation and interpretation of situations. Learning and applying new information or skills. Working under intensive deadlines with frequent interruptions. Interacting with staff members and vendors
ADDITIONAL INFORMATION:
Benefits
Miriam's Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.
EOE STATEMENT
Miriam's Kitchen values a diverse workforce reflective of the community we serve. We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, sex, age, ethnicity, disability, sexual orientation, religion, political beliefs, or any other factors prohibited by law.
Salary Description
65,000-70,000
Full-time
Description
ABOUT MIRIAM'S KITCHEN
Miriam's Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.
ABOUT THE POSITION
PSH Senior Case Managers provide community-based support services to a primary caseload of 5 residents who were formerly chronically homeless and interim support of up to 5 additional clients when needed due to staffing, vacations, and other team transitions. They will be a main point of support and guidance for clinical issues of the Case Managers on the team. The PSH Senior Case Manager will directly supervise 3-5 PSH Case Managers. The PSH Senior Case Manager will work together with the team to provide support services to chronically homeless individuals in permanent supportive housing to help residents maintain stable housing and achieve the highest level of self-sufficiency and quality of life possible.
DUTIES AND RESPONSIBILITIES
Develop trusting relationships with Permanent Supportive Housing residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance abuse, health, education, income, employment, and other goal areas. Support residents' work toward goals through individually tailored services and by facilitating effective connections to community services and resources. Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance abuse services.Provide outreach, case management, crisis support, advocacy, and other needed services to residents, primarily in the community and residents' homes, but in any setting necessary, including streets, shelters, jails, hospitals, program office, etc.Meet or exceed the monthly client contact requirements of two times per month, including one home visit per month. (Note: DHS requirements may at times be altered in response to the COVID public health emergency).Act as a liaison with landlords and other community stakeholders to promote the success of residents and the PSH programCollaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.Support the Director of Housing in our relationship with DHS and other external parties, attending meetings and providing reports as needed.Maintain written and computerized records, compile reports and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports). Maintain appropriate confidentiality of resident's information and records.Supervise Case Managers as determined by the Senior Director of Housing.Participate actively in regular supervision, team meetings, and other all-staff meetings and events. Attend professional trainings and conferences as needed.Promote a positive and inclusive team culture by participating in team events, mentoring new staff, and setting an example of a collegial, respectful collaboration with all team members.All other duties as assigned.Requirements
QUALIFICATIONS
Knowledge, Skills and Abilities
At least one year of supervisory experience in the case management or human services field preferred.Enthusiastic about Housing First approach.Proficiency in Spanish is preferred.Ability to work as a member of a culturally diverse team. We are actively recruiting diverse applicants.Strong communication skills.Strong sense of boundaries.Valid driver's license and ownership of a motor vehicle.Strong interest in and commitment to ending chronic homelessness in DCAn understanding of the structural and systemic causes of homelessnessAbility to pass background checks as required by government contractComfort working with a diverse population with a variety of backgrounds and lived experiencesExperience
Bachelor's degree in social work, psychology, sociology, counseling or other related social service/science disciplines AND two years of experience providing case management services, or a masters' degree in these fields with appropriate licensure as applicable.Two years of experience providing direct case management services is required.
PHYSICAL/MENTAL
DEMANDS:
Physical Demands
-
This position is primarily sedentary but may occasionally involve walking or standing. Speaking and hearing, both in person and by telephone or computer. Repetitive use of hands to operate standard office equipment. May require occasional reaching with hands and arms and ability to lift 25 pounds
Mental Demands-
This position requires regular use of written and verbal communication skills. Reading and interpreting of data, information, and documents. Analysis and solving of non-routine and complex problems. Use of math and mathematical reasoning. Observation and interpretation of situations. Learning and applying new information or skills. Working under intensive deadlines with frequent interruptions. Interacting with staff members and vendors
ADDITIONAL INFORMATION:
Benefits
Miriam's Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.
EOE STATEMENT
Miriam's Kitchen values a diverse workforce reflective of the community we serve. We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, sex, age, ethnicity, disability, sexual orientation, religion, political beliefs, or any other factors prohibited by law.
Salary Description
65,000-70,000