Virginia Community Colleges
Student Support Specialist (*Restricted)
Virginia Community Colleges, Alexandria, Virginia, us, 22350
Posting Details
Posting Summary
Working Title Student Support Specialist (*Restricted) Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280R0646 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Alexandria - 510 Hiring Range $50,000 - $60,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work ScheduleMonday-Friday 8:30 a.m. to 5:00 p.m. and occasionally work evenings and weekendsSensitive Position No Job DescriptionGeneral Description:The Student Support Specialist provides customer service functions ,enrollment and program support for NOVA Workforce.This position will be responsible to serve the students and NOVA Community at large in a timely manner.
Duties and Tasks:Provide quality customer serviceIdentify and assess customer’s needs to achieve satisfactionHandle customer complaints and provide appropriate resolutions and alternativesPerform registration tasks and/or provide guidance to studentsEnter and maintain accurate data into the student information systemIssue enrollment confirmation emails and lettersTroubleshoot and resolve enrollment problemsEnsure that instructors have all instructional materials neededOrganize and maintain files and recordsAssist program developers/managers/coordinators to ensure logistical arrangements for programs are metProvide general office support tasksAssist with the marketing of classesPerform other related duties as required
*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.Special AssignmentsMay be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.KSA's/Required QualificationsKSAs:
The ability to adapt and respond to different audiencesExcellent written and oral communication skillsStrong interpersonal and organizational skillsAbility to work cooperatively with students, instructors and staff; especially as part of a teamAbility to work on multiple projects independently, at times under stressAbility to develop and prepare reportsAbility to provide accurate information and courteous customer serviceAbility to interact effectively with internal and external customersAttention to detail and ability to take initiativeMust be willing to work at multiple Workforce locations due to the needs of the division
Required Qualifications:
Experience in Microsoft Office Suite.Experience in an office seeting with office procedures, managing files, schedules and paperwork.Customer service and forward-facing experience.Administrative office experienceAdditional Considerations
Experience in a higher education setting.Experince working with enrollment.Experience working with under-served and underrepresented populationsBilingual abilities are a plus.Operation of a State Vehicle No Supervises Employees No Required TravelMaybe required to travel between NOVA Campuses.
Posting Detail Information
Posting Number CLS_3315P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/19/2024 Job Close Date 10/03/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to ApplicantsIn support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155Additional InformationNorthern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit
our website
.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
www.nvcc.edu
.
The security of our students, faculty, and staff is very important at NOVA . Please take a moment to review
NOVA’s Annual Security Reports
.Background Check Statement DisclaimerThe selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/EEO StatementThe Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.ADA StatementTheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.E-Verify StatementVCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Posting Summary
Working Title Student Support Specialist (*Restricted) Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280R0646 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Alexandria - 510 Hiring Range $50,000 - $60,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work ScheduleMonday-Friday 8:30 a.m. to 5:00 p.m. and occasionally work evenings and weekendsSensitive Position No Job DescriptionGeneral Description:The Student Support Specialist provides customer service functions ,enrollment and program support for NOVA Workforce.This position will be responsible to serve the students and NOVA Community at large in a timely manner.
Duties and Tasks:Provide quality customer serviceIdentify and assess customer’s needs to achieve satisfactionHandle customer complaints and provide appropriate resolutions and alternativesPerform registration tasks and/or provide guidance to studentsEnter and maintain accurate data into the student information systemIssue enrollment confirmation emails and lettersTroubleshoot and resolve enrollment problemsEnsure that instructors have all instructional materials neededOrganize and maintain files and recordsAssist program developers/managers/coordinators to ensure logistical arrangements for programs are metProvide general office support tasksAssist with the marketing of classesPerform other related duties as required
*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.Special AssignmentsMay be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.KSA's/Required QualificationsKSAs:
The ability to adapt and respond to different audiencesExcellent written and oral communication skillsStrong interpersonal and organizational skillsAbility to work cooperatively with students, instructors and staff; especially as part of a teamAbility to work on multiple projects independently, at times under stressAbility to develop and prepare reportsAbility to provide accurate information and courteous customer serviceAbility to interact effectively with internal and external customersAttention to detail and ability to take initiativeMust be willing to work at multiple Workforce locations due to the needs of the division
Required Qualifications:
Experience in Microsoft Office Suite.Experience in an office seeting with office procedures, managing files, schedules and paperwork.Customer service and forward-facing experience.Administrative office experienceAdditional Considerations
Experience in a higher education setting.Experince working with enrollment.Experience working with under-served and underrepresented populationsBilingual abilities are a plus.Operation of a State Vehicle No Supervises Employees No Required TravelMaybe required to travel between NOVA Campuses.
Posting Detail Information
Posting Number CLS_3315P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 09/19/2024 Job Close Date 10/03/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to ApplicantsIn support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155Additional InformationNorthern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit
our website
.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
www.nvcc.edu
.
The security of our students, faculty, and staff is very important at NOVA . Please take a moment to review
NOVA’s Annual Security Reports
.Background Check Statement DisclaimerThe selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/EEO StatementThe Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.ADA StatementTheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.E-Verify StatementVCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.