LEADING EDGE SOLUTIONS, INC
Tier 1 IT Field/Remote Technician
LEADING EDGE SOLUTIONS, INC, Northbrook, Illinois, us, 60065
Job Purpose:This position will provide on-site and remote technical support for clients in the Northern Illinois and Southern Wisconsin area.Technical Duties:Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices.Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources.Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software.Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms.Identify and remove malware and viruses using latest tools and techniques.Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services.Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.Performs other duties or special projects as assigned.Remotely assist clients via phone and RMM toolTechnical Requirements:Microsoft Windows: Windows10, Windows 11, Server 2012/2016/2019 OS Proficiency.Working knowledge with network troubleshooting and network equipment.Ability to install peripherals printers, scanners, etc.Ability to reload computers with Windows OS.Ability to prep IT equipment for installations.Working knowledge implementing and configuring MS Office Suite.Working knowledge troubleshooting and configuring email applications.Working knowledge of antivirus Software.Working knowledge of backup applications.Microsoft Azure / Office 365 experience.Experience with the following systems is a plus:
ConnectWise Manage PSAConnectWise Automate RMMCisco MerakiSynologyAcronisTrend Micro
Interpersonal Requirements:Strong communication skills, ability to build rapport, and deliver excellent customer service at all levels.Must be efficient, good at problem-solving, creative, and enjoy helping people.Must be self-motivated and able to learn new technologies quickly.Highly motivated individual with strong interpersonal skills to be effective in diverse work environmentsJob Requirements:CompTIA IT Fundamentals, CompTIA A+, CompTIA Network+ certifications or equivalents are mandatory.Willingness to travel to customers across the Tri-State Chicagoland areas.Willing to support and work the necessary hours to finish critical work.Ability to work full-time, including overtime, flexible hours and participate in an afterhours call rotation.A high school diploma or GED; an associate’s degree or higher preferred.Must have a valid driver's license.Reliable transportation.Must have the ability to lift up to 50 lbs.
ConnectWise Manage PSAConnectWise Automate RMMCisco MerakiSynologyAcronisTrend Micro
Interpersonal Requirements:Strong communication skills, ability to build rapport, and deliver excellent customer service at all levels.Must be efficient, good at problem-solving, creative, and enjoy helping people.Must be self-motivated and able to learn new technologies quickly.Highly motivated individual with strong interpersonal skills to be effective in diverse work environmentsJob Requirements:CompTIA IT Fundamentals, CompTIA A+, CompTIA Network+ certifications or equivalents are mandatory.Willingness to travel to customers across the Tri-State Chicagoland areas.Willing to support and work the necessary hours to finish critical work.Ability to work full-time, including overtime, flexible hours and participate in an afterhours call rotation.A high school diploma or GED; an associate’s degree or higher preferred.Must have a valid driver's license.Reliable transportation.Must have the ability to lift up to 50 lbs.