Tech Providers
NOC Technician
Tech Providers, Montgomery, Alabama, United States, 36136
NOC TechnicianMontgomery, AL - Onsite6+ month contract
Note:Will be required to work on Federal and State holidays.Will train on day shift from 8AM to 4PM then switch to 3rd shift 12Am-8Am.Will work alternating (every 3rd) weekends.
Position Description
Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and Client personnel to enhance customer service and facilitate problem resolution.Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner.Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.Skills Required
6-12 months knowledge and/or experience with LAN/WAN maintenance and support.6-12 months call center/service desk experience.Experience and/or knowledge of voice and data circuits including troubleshooting and research.Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).Experience Required
Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.Education Required
High School Diploma or GED.
Note:Will be required to work on Federal and State holidays.Will train on day shift from 8AM to 4PM then switch to 3rd shift 12Am-8Am.Will work alternating (every 3rd) weekends.
Position Description
Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and Client personnel to enhance customer service and facilitate problem resolution.Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner.Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.Skills Required
6-12 months knowledge and/or experience with LAN/WAN maintenance and support.6-12 months call center/service desk experience.Experience and/or knowledge of voice and data circuits including troubleshooting and research.Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).Experience Required
Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.Education Required
High School Diploma or GED.