Application Support Specialist II

As a key member of Virgin Galactic’s IT staff, the Application Support Specialist II will work in close coordination with all members of the IT Department performing activities associated with analysing, implementing, supporting, troubleshooting, integrating, testing, and maintaining a wide range of CAD applications, services, and procedures. You will document and assist in planning work activities relating to processes, projects, sub-projects, and escalated ticket requests. You will build, maintain, enhance, and support existing engineering applications and processes. This position requires excellent analytical skills, general aerospace knowledge, ability to follow directions, communicate effectively, and is a self-starter. Experience in supporting CAD software in an Aerospace or Engineering environment is preferred.This person must work from our Tustin CA office 3x a week (Tu-Wed-Thu)Your Mission

Analyze user requests to implement innovative enterprise-wide solutions that increase efficiency and user experience for all engineering applicationsAnalyze and maintain software license usageAssist users with supported software with the approach of understanding of technology from an end-user’s perspective while providing an expert level of supportEnsure CAD and CAE applications are maintained and operating in a stable environment, including but not limited to:

3DEXPERIENCE, Cameo/NoMagic (Dassault Systèmes)Primavera P6 (Oracle)MATLAB (Mathworks)Femap\MSC NastranHypersizerSolidworksAzure VDIOffice 365, Exchange, and Azure AdministrationOKTAJIRA Service Management

Architect, configure, document, and implement new applicationsResolve escalated application issues and engage vendor support when necessaryProactively build business/IT knowledge to provide solutions in ConfluenceLiaise and maintain engagement with business end users and IT partnersAssist and train less experienced personnelUtilize best practices to improve products and servicesWork independently to resolve issues of low to high complexityPossess excellent customer service skillsPossess a proactive, motivated, and genuine passion for IT\CAD strategiesTroubleshoot, resolve and automate software issues, network licensing, installs, patch updates and upgradesEnsure SLAs are met to facilitate maximum uptimes for all users and systemsCollaborate with the vendor/partner in resolving issuesCollaborate with the vendor/partner in software analysis and renewalsEscalate issues to appropriate internal or external support resourcesMaintain, track, and control related application inventoryUtilize third party tools to improve support efficiencyCollaborate with co-workers to share expertise, information and solve problemsBuild and manage relationships with senior leaders within the IT organization and throughout the businessEstablish credibility at all levels and build problem-solving partnerships with clients and colleagues.Other duties as assigned by Team Lead/Manager/DirectorWhat You Bring

Minimum 2 years of advanced helpdesk support experience in a corporate environmentBachelor’s degree in STEM or equivalent work experienceExperience with the following software and hardware:

3DEXPERIENCE (CATIA, ENOVIA, DELMIA and SIMULIA)Cloud Licensing modelsPLM support experienceMicrosoft Azure\Exchange\VDI

Working knowledge of a Windows 10\Office 365 environmentDemonstrated superior organization, time management, and problem-solving skillsPhysical and/or Additional RequirementsMust be able to work all shifts and available for overtime as well as on call and weekends when needed.The annual U.S. base salary range for this full-time position is $64,480.00–$92,560.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefitsWho We AreVirgin Galactic is transforming humanity’s relationship with space. By making it more open and accessible, we are connecting the world to the love, wonder and awe inspired by space travel, helping to create new opportunities for the benefit of life on Earth. Whether it’s supporting cutting-edge research missions for scientists and students, or offering life-changing experiences for the adventurers among us, Virgin Galactic is THE spaceline for Earth. Such an audacious vision requires a team as driven as they are curious - one capable of redefining the boundaries of what’s possible.Export RequirementsTo conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list

here .EEO StatementVirgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.DRUG FREE WORKPLACEVirgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.