Resource Informatics Group
Desktop Support Technician
Resource Informatics Group, Irvine, California, United States, 92713
Role- Desktop Support TechnicianLocation- Irvine, CA / Palo Alto, CA
Duration- Long Term
JOB DESCRIPTIONResponsibilities : -
Experience with Deploying, updating, optimizing, and troubleshooting
Windows-based and Mac-based workstations
in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management toolsExperience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drivesFamiliarity with the standard
helpdesk ticketing tools
(ServiceNow, Jira)Ability to coordinate and communicate at all levels within the organizationBusiness Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level ExecsTech Savvy - Ability and passion for learning new technology and toolsPassion for Customer SupportA drive to help end-users get what they need to do their jobs the best they can.-A sense of satisfaction from assisting the end-users in getting what they need on time
Duration- Long Term
JOB DESCRIPTIONResponsibilities : -
Experience with Deploying, updating, optimizing, and troubleshooting
Windows-based and Mac-based workstations
in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management toolsExperience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drivesFamiliarity with the standard
helpdesk ticketing tools
(ServiceNow, Jira)Ability to coordinate and communicate at all levels within the organizationBusiness Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level ExecsTech Savvy - Ability and passion for learning new technology and toolsPassion for Customer SupportA drive to help end-users get what they need to do their jobs the best they can.-A sense of satisfaction from assisting the end-users in getting what they need on time