Flexera
Technical Support Engineer
Flexera, Itasca, Illinois, United States, 60143
locations Home-United States time type Full time posted on Posted Today job requisition id 14399
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With
more than 50,000 customers
across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why
we're consistently recognized by Gartner, Forrester and IDC
as a category leader in the marketplace. Learn more at
flexera.comAs a
Technical Support Engineer,
you will collaborate with other Support Engineers and Product Engineers to assist with customer issues while honing your technical skills creatively and passionately. You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.Specific Responsibilities of the RoleProvide exceptional technical support to customers, partners, and field engineers via email, phone, and screen-shares
Respond with professional updates to customers via the support system within agreed SLAs
Ability to troubleshoot and resolve customer issues in a timely manner
Create and publish articles for Flexera's Knowledge Base
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
Maintain a commitment to excellent customer satisfaction
Ability to work after-hours support when necessary
What is in It for You:Learn hands-on from experienced tech support engineers and leads
Great career path and chance to grow into your next role with us
Delicious snacks in the office (catered breakfast and lunch every Tuesday in the Itasca office)
Winning culture and friendly people everywhere
What You Bring to Flexera:Passion for technology
Bachelor's Degree in Computer Science, Information Systems or related field
Experience with Database skills - writing SQL queries
Excellent written and verbal communication skills
Strong interpersonal skills and ability to interact with customers at all levels
Maintain a commitment to excellent customer satisfaction
Self-starter, willing to take initiative in solving customer problems
Ability to multi-task and possess strong organizational skills
Basic programming and scripting knowledge (PowerShell, Python, etc.)
#LI-HYBRID#LI-DL1 #TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With
more than 50,000 customers
across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why
we're consistently recognized by Gartner, Forrester and IDC
as a category leader in the marketplace. Learn more at
flexera.comAs a
Technical Support Engineer,
you will collaborate with other Support Engineers and Product Engineers to assist with customer issues while honing your technical skills creatively and passionately. You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.Specific Responsibilities of the RoleProvide exceptional technical support to customers, partners, and field engineers via email, phone, and screen-shares
Respond with professional updates to customers via the support system within agreed SLAs
Ability to troubleshoot and resolve customer issues in a timely manner
Create and publish articles for Flexera's Knowledge Base
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
Maintain a commitment to excellent customer satisfaction
Ability to work after-hours support when necessary
What is in It for You:Learn hands-on from experienced tech support engineers and leads
Great career path and chance to grow into your next role with us
Delicious snacks in the office (catered breakfast and lunch every Tuesday in the Itasca office)
Winning culture and friendly people everywhere
What You Bring to Flexera:Passion for technology
Bachelor's Degree in Computer Science, Information Systems or related field
Experience with Database skills - writing SQL queries
Excellent written and verbal communication skills
Strong interpersonal skills and ability to interact with customers at all levels
Maintain a commitment to excellent customer satisfaction
Self-starter, willing to take initiative in solving customer problems
Ability to multi-task and possess strong organizational skills
Basic programming and scripting knowledge (PowerShell, Python, etc.)
#LI-HYBRID#LI-DL1 #TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.