JobRialto
Telecom Voice Systems Engineer
JobRialto, San Francisco, California, United States, 94199
Description:
The primary business requirement is to ensure strategic and important Cleint department voice service modernization projects are completed in a timely and efficient manner.
These projects must ensure uninterrupted operations while simultaneously optimizing operational expenses by replacing the unreliable legacy phone technology.
The new telecommunications systems are strategically designed to not only enhance the reliability of Client systems but also to achieve this at the most cost-effective level possible.
This multifaceted and complex technology involves the adoption of cutting-edge cloud-based contact centers, programming for system integration, design of system architectures and building of automated processes for call management, queue management, and automated attendants across multiple platforms.
These solutions will be instrumental in facilitating a seamless experience for constituents in critical sectors such as permitting, healthcare, public utilities, and virtually all other departmental services.
Job Responsibilities and Tasks:
Task 1: Call Center Integration with Salesforce
A large Client department has requested their Contact Center to be integrated with Salesforce.
This will eliminate the need to manage multiple platforms, enable direct routing and reduce errors in service.
Task 1: Deliverables (Estimate: 520 total hours/year/engineer, or 2,080 total hours for 2 years for both engineers)
Document requirements from the department for system functionality, capacity and performance.
Design and engineer the system integration between Contact Center and Salesforce
Implement and test the system interfaces
Train city staff on the use of the interface
Task 2:
City Hall Migration from Avaya to VoIP (City Attorney, Controller, Office of City Administrator, Board of Supervisors, Mayor, Department of Emergency Management)
The voice systems at City Hall are an essential resource and have been failing due to legacy PBX technology. DT's work to remediate this environment has been delayed by facilities work to upgrade the power and HVAC in the IDFs. This large project can now begin and is a major milestone in the completion of the Avaya to VoIP modernization.
Task 2:
Deliverables (Estimate: 1,560 total hours/year/engineer or 6,240 total hours for 2 years for both engineers)
Meet with end customers to assess business requirements.
Ensure VoIP readiness in coordination with networking team.
Conduct walks through to inventory phones and locations
Prepare floorplan layouts to show current phone locations
Organize and manage a Go Live cutover
Order new phones that will be needed
Ensure that desktop requirements for Teams Clients are implemented correctly
Ensure the features and functionality address unique customer business needs
Ensure hard phones appropriate DHCP address from Voice VLAN
Ensure phones register to appropriate VoIP Service
Ensure inbound calls are routed to the correct destination, forward to vmail properly, caller- ID works properly, message waiting indicator turns on with new voice mail and message waiting indicator turns off when voice mail is checked
Provide cutover support as well as post cutover troubleshooting support.
Minimum Requirements
The 2 Telecom Voice Systems Engineers are required to have a strong technical background, excellent written and verbal communication skills, and the ability to work collaboratively with other teams and stakeholders within our organization. The 2 proposed resources will be responsible for providing technical expertise and system administration for Microsoft Teams and Cisco Unified Communications. This role requires a deep understanding of all platforms, excellent problem-solving skills, and the ability to work collaboratively with various teams to ensure seamless communication and collaboration across the organization.
One-year experience migrating from Avaya to Microsoft Teams VoIP
One-year experience migrating from Avaya to Cisco VoIP
Key Responsibilities include but are not limited to
Provide technical support for Microsoft Teams and Cisco Unified Communications, including troubleshooting and resolving issues.
Administer and maintain the Microsoft Teams and Cisco Unified Communications environments.
Assist with the deployment and configuration of new features and updates.
Collaborate with IT and other departments to ensure integration and interoperability between communication systems.
Conduct training sessions and create documentation to help users effectively utilize Microsoft Teams and Cisco Unified Communications.
Monitor system performance and implement improvements to enhance reliability and efficiency.
Change Management: Experience in managing change within an organization to minimize disruption during the migration.
Stay up to date with the latest developments and best practices in unified communications technologies
Required Experience
Hands-On Experience: Practical experience with both Cisco telephony systems and Microsoft Teams is crucial. This can include previous migration projects, managing VoIP solutions, and working with both systems in production environments.
Consulting or Implementation Experience: Experience in consulting or implementing telephony solutions and handling large-scale migrations will be highly beneficial.
Combining these skills, education, and certifications will prepare someone to handle the migration from Cisco to Teams Phone effectively.
Skillset:
VoIP and Telephony: Understanding of Voice over IP (VoIP) technologies, SIP (Session Initiation Protocol), and telephony systems.
Networking: Knowledge of networking fundamentals, including IP addressing, routing, and network security.
Microsoft Teams: Familiarity with Microsoft Teams, its architecture, and how it integrates with other Microsoft 365 services.
Cisco Systems: Experience with Cisco Unified Communications Manager (CUCM), Cisco Call Manager, and Cisco VoIP solutions.
Avaya Systems- Familiarity or two years' experience with Avaya communications Manager administration and implementation.
Education:
Bachelors Degree
The primary business requirement is to ensure strategic and important Cleint department voice service modernization projects are completed in a timely and efficient manner.
These projects must ensure uninterrupted operations while simultaneously optimizing operational expenses by replacing the unreliable legacy phone technology.
The new telecommunications systems are strategically designed to not only enhance the reliability of Client systems but also to achieve this at the most cost-effective level possible.
This multifaceted and complex technology involves the adoption of cutting-edge cloud-based contact centers, programming for system integration, design of system architectures and building of automated processes for call management, queue management, and automated attendants across multiple platforms.
These solutions will be instrumental in facilitating a seamless experience for constituents in critical sectors such as permitting, healthcare, public utilities, and virtually all other departmental services.
Job Responsibilities and Tasks:
Task 1: Call Center Integration with Salesforce
A large Client department has requested their Contact Center to be integrated with Salesforce.
This will eliminate the need to manage multiple platforms, enable direct routing and reduce errors in service.
Task 1: Deliverables (Estimate: 520 total hours/year/engineer, or 2,080 total hours for 2 years for both engineers)
Document requirements from the department for system functionality, capacity and performance.
Design and engineer the system integration between Contact Center and Salesforce
Implement and test the system interfaces
Train city staff on the use of the interface
Task 2:
City Hall Migration from Avaya to VoIP (City Attorney, Controller, Office of City Administrator, Board of Supervisors, Mayor, Department of Emergency Management)
The voice systems at City Hall are an essential resource and have been failing due to legacy PBX technology. DT's work to remediate this environment has been delayed by facilities work to upgrade the power and HVAC in the IDFs. This large project can now begin and is a major milestone in the completion of the Avaya to VoIP modernization.
Task 2:
Deliverables (Estimate: 1,560 total hours/year/engineer or 6,240 total hours for 2 years for both engineers)
Meet with end customers to assess business requirements.
Ensure VoIP readiness in coordination with networking team.
Conduct walks through to inventory phones and locations
Prepare floorplan layouts to show current phone locations
Organize and manage a Go Live cutover
Order new phones that will be needed
Ensure that desktop requirements for Teams Clients are implemented correctly
Ensure the features and functionality address unique customer business needs
Ensure hard phones appropriate DHCP address from Voice VLAN
Ensure phones register to appropriate VoIP Service
Ensure inbound calls are routed to the correct destination, forward to vmail properly, caller- ID works properly, message waiting indicator turns on with new voice mail and message waiting indicator turns off when voice mail is checked
Provide cutover support as well as post cutover troubleshooting support.
Minimum Requirements
The 2 Telecom Voice Systems Engineers are required to have a strong technical background, excellent written and verbal communication skills, and the ability to work collaboratively with other teams and stakeholders within our organization. The 2 proposed resources will be responsible for providing technical expertise and system administration for Microsoft Teams and Cisco Unified Communications. This role requires a deep understanding of all platforms, excellent problem-solving skills, and the ability to work collaboratively with various teams to ensure seamless communication and collaboration across the organization.
One-year experience migrating from Avaya to Microsoft Teams VoIP
One-year experience migrating from Avaya to Cisco VoIP
Key Responsibilities include but are not limited to
Provide technical support for Microsoft Teams and Cisco Unified Communications, including troubleshooting and resolving issues.
Administer and maintain the Microsoft Teams and Cisco Unified Communications environments.
Assist with the deployment and configuration of new features and updates.
Collaborate with IT and other departments to ensure integration and interoperability between communication systems.
Conduct training sessions and create documentation to help users effectively utilize Microsoft Teams and Cisco Unified Communications.
Monitor system performance and implement improvements to enhance reliability and efficiency.
Change Management: Experience in managing change within an organization to minimize disruption during the migration.
Stay up to date with the latest developments and best practices in unified communications technologies
Required Experience
Hands-On Experience: Practical experience with both Cisco telephony systems and Microsoft Teams is crucial. This can include previous migration projects, managing VoIP solutions, and working with both systems in production environments.
Consulting or Implementation Experience: Experience in consulting or implementing telephony solutions and handling large-scale migrations will be highly beneficial.
Combining these skills, education, and certifications will prepare someone to handle the migration from Cisco to Teams Phone effectively.
Skillset:
VoIP and Telephony: Understanding of Voice over IP (VoIP) technologies, SIP (Session Initiation Protocol), and telephony systems.
Networking: Knowledge of networking fundamentals, including IP addressing, routing, and network security.
Microsoft Teams: Familiarity with Microsoft Teams, its architecture, and how it integrates with other Microsoft 365 services.
Cisco Systems: Experience with Cisco Unified Communications Manager (CUCM), Cisco Call Manager, and Cisco VoIP solutions.
Avaya Systems- Familiarity or two years' experience with Avaya communications Manager administration and implementation.
Education:
Bachelors Degree