Contra Costa County, CA
Social Service Program Assistant I
Contra Costa County, CA, San Francisco, California, United States, 94199
Salary :
$63,999.12 - $67,199.04 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
X0WD-2024A
Department:
Employment & Human Services
Opening Date:
06/21/2024
Closing Date:
Continuous
FLSA:
Determined by Position
Bargaining Unit:
25
The Position
Bargaining Unit:
Local 1021 - Social Services Rank & File Unit
Contra Costa County is recruiting to fill multiple Social Service Program Assistant I vacancies in the Employment and Human Services Department (EHSD).
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who:
Is enthusiastic about serving the public with exceptional customer serviceIs able to utilize conflict resolution techniquesIs diligent about due dates and timelinesIs capable of utilizing basic arithmeticIs able to conduct thorough interviews/investigations both in person and over the phoneIs able to use modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performedIs able to foster a positive working relationship with co-workers and supervisorsWhat you will typically be responsible for:
Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Determining initial and/or ongoing eligibility for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Interacting with customersAssessing the needs of customersResponding to customer requests and inquiries via in-person meetings and/or by phoneCompleting eligibility related tasks in compliance with State and Federal mandatesA few reasons you might love this job:
Helping people access the assistance they needUpward mobility/promotion opportunitiesEnjoying a diverse work environmentA few challenges you might face in this job:
Demands of State and Federal mandates and timelinesFrequent changes to policies and guidelinesAssisting frustrated customers
To read the complete job description, please visit the website, . The eligible list established from this recruitment may remain in effect for six (6) months.Minimum Qualifications
Education:
Possession of a high school diploma, GED equivalency or a high school proficiency certificate.
Experience:
One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data.
Licenses and Certifications:
Some positions may require possession of a valid California Driver's License, to be maintained throughout employment.
Desirable Qualifications:
Training/experience in serving customers with diverse needs.Training/experience working with "at risk" populations.Experience working with the public.Experience with data entry.Knowledge regarding community resources.
Selection Process
Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Service Program Assistant I classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Matthew Damm at For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the position and to assist Human Resources staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.
Do not answer any of the questions by indicating "see attached application" or "see resume."
I understand
02
Do you possess a valid driver's license?
YesNo
03
Do you possess a high school diploma or G.E.D. equivalency or a high school proficiency certificate?
YesNo
04
Do you possess one (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data?
YesNo
05
If you answered "Yes" to the previous question, please describe your relevant experience in detail here. In your response, include the Organization Name, Job Title, Dates Worked, and Responsibilities. If you do not have any relevant experience, type "N/A".
06
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I agree
Required Question
$63,999.12 - $67,199.04 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
X0WD-2024A
Department:
Employment & Human Services
Opening Date:
06/21/2024
Closing Date:
Continuous
FLSA:
Determined by Position
Bargaining Unit:
25
The Position
Bargaining Unit:
Local 1021 - Social Services Rank & File Unit
Contra Costa County is recruiting to fill multiple Social Service Program Assistant I vacancies in the Employment and Human Services Department (EHSD).
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who:
Is enthusiastic about serving the public with exceptional customer serviceIs able to utilize conflict resolution techniquesIs diligent about due dates and timelinesIs capable of utilizing basic arithmeticIs able to conduct thorough interviews/investigations both in person and over the phoneIs able to use modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performedIs able to foster a positive working relationship with co-workers and supervisorsWhat you will typically be responsible for:
Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Determining initial and/or ongoing eligibility for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)Interacting with customersAssessing the needs of customersResponding to customer requests and inquiries via in-person meetings and/or by phoneCompleting eligibility related tasks in compliance with State and Federal mandatesA few reasons you might love this job:
Helping people access the assistance they needUpward mobility/promotion opportunitiesEnjoying a diverse work environmentA few challenges you might face in this job:
Demands of State and Federal mandates and timelinesFrequent changes to policies and guidelinesAssisting frustrated customers
To read the complete job description, please visit the website, . The eligible list established from this recruitment may remain in effect for six (6) months.Minimum Qualifications
Education:
Possession of a high school diploma, GED equivalency or a high school proficiency certificate.
Experience:
One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data.
Licenses and Certifications:
Some positions may require possession of a valid California Driver's License, to be maintained throughout employment.
Desirable Qualifications:
Training/experience in serving customers with diverse needs.Training/experience working with "at risk" populations.Experience working with the public.Experience with data entry.Knowledge regarding community resources.
Selection Process
Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Service Program Assistant I classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Matthew Damm at For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the position and to assist Human Resources staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.
Do not answer any of the questions by indicating "see attached application" or "see resume."
I understand
02
Do you possess a valid driver's license?
YesNo
03
Do you possess a high school diploma or G.E.D. equivalency or a high school proficiency certificate?
YesNo
04
Do you possess one (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data?
YesNo
05
If you answered "Yes" to the previous question, please describe your relevant experience in detail here. In your response, include the Organization Name, Job Title, Dates Worked, and Responsibilities. If you do not have any relevant experience, type "N/A".
06
By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I agree
Required Question