Senior Desktop Support Technician

ResponsibilitiesPerform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issuesContinuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfactionProvide technical support for desktops, laptops, and mobile devise in a Windows environmentQualifications

5+ years of experience in desktop supportExperience with network and infrastructure supportStrong knowledge of Windows operating systems and applicationsStrong problem solving and analytical skills, including experience with troubleshooting and root cause analysisExcellent customer service and communication skillsBachelor's degree in computer science or information technology