Eclaro
Network Operations Engineer
Eclaro, Blue Ash, Ohio, United States,
Network Operations EngineerJob Number: 24-02289
Use your skills where innovative technology solutions begin. ECLARO is looking for a
Network Operations Engineer
for our client in
Blue Ash, OH.
ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:Opportunity for a Network Operations Engineer to become part of our growing IT Operations Team. This role will primarily focus on 2nd line network operational support and provide operational day-to-day support for all Global Network Services, including wide area, local area, and wireless networks.The Operations team utilizes a "follow the sun" support model, which means providing support to team members outside your region is a key part of this role. Additionally, the role will be working closely with the front-line TOC (Technology Operations Centre) to support initial troubleshooting, monitoring, and triaging of network related incidents and requests.You will be working collaboratively with the rest of the DTG infrastructure run, design, and build teams, as well as trusted partners and vendors to deliver services to the Element business units including operational support for integration of new acquisitions.Responsibilities:
Operational support and maintenance of global networkMonitoring core systems for effectiveness and pro-active maintenance.Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting business SLAsBuild and maintain strong relationships with both internal customers and external partnersOperational support for acquisitions and integrationsQualifications:
Experience: Minimum of 3 years of experience with operations and maintenance of network infrastructure within multi-platform and multi-system global environments.Education: Bachelor's degree in computer science, Information Technology, Mathematics, Business Administration, or a related field; or an equivalent combination of education and related work experience.Broad technical knowledge and experience supporting and troubleshooting Cisco platforms including, but not limited to, Cisco Catalyst Switches, Cisco ISR routers, and NX-OS switching platformsExperience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estateExperience in managing and troubleshooting firewalls e.g. SonicWall, Fortinet, Cisco FTDExperience in Network monitoring and management tools, such as SolarWinds or ZabbixDisplay technical credibility, independent judgment, and decision-making experience on networking mattersAbility to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactionsExcellent communication and customer facing skillsGood problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressureDemonstrate planning, documentation, and organizational skillsExperience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments.Demonstrate understanding of IT security issues in global network environmentsIf hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:Homer Ballegahomer.ballega@eclaro.com2013759070Homer Ballega | LinkedIn
Equal Opportunity Employer:
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Use your skills where innovative technology solutions begin. ECLARO is looking for a
Network Operations Engineer
for our client in
Blue Ash, OH.
ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:Opportunity for a Network Operations Engineer to become part of our growing IT Operations Team. This role will primarily focus on 2nd line network operational support and provide operational day-to-day support for all Global Network Services, including wide area, local area, and wireless networks.The Operations team utilizes a "follow the sun" support model, which means providing support to team members outside your region is a key part of this role. Additionally, the role will be working closely with the front-line TOC (Technology Operations Centre) to support initial troubleshooting, monitoring, and triaging of network related incidents and requests.You will be working collaboratively with the rest of the DTG infrastructure run, design, and build teams, as well as trusted partners and vendors to deliver services to the Element business units including operational support for integration of new acquisitions.Responsibilities:
Operational support and maintenance of global networkMonitoring core systems for effectiveness and pro-active maintenance.Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting business SLAsBuild and maintain strong relationships with both internal customers and external partnersOperational support for acquisitions and integrationsQualifications:
Experience: Minimum of 3 years of experience with operations and maintenance of network infrastructure within multi-platform and multi-system global environments.Education: Bachelor's degree in computer science, Information Technology, Mathematics, Business Administration, or a related field; or an equivalent combination of education and related work experience.Broad technical knowledge and experience supporting and troubleshooting Cisco platforms including, but not limited to, Cisco Catalyst Switches, Cisco ISR routers, and NX-OS switching platformsExperience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estateExperience in managing and troubleshooting firewalls e.g. SonicWall, Fortinet, Cisco FTDExperience in Network monitoring and management tools, such as SolarWinds or ZabbixDisplay technical credibility, independent judgment, and decision-making experience on networking mattersAbility to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactionsExcellent communication and customer facing skillsGood problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressureDemonstrate planning, documentation, and organizational skillsExperience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments.Demonstrate understanding of IT security issues in global network environmentsIf hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:Homer Ballegahomer.ballega@eclaro.com2013759070Homer Ballega | LinkedIn
Equal Opportunity Employer:
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.