Motion Recruitment Partners LLC
Desktop Support Engineer/ Junior/ Charlotte, NC
Motion Recruitment Partners LLC, Charlotte, North Carolina, United States, 28245
Desktop Support Engineer/ Junior/ Charlotte, NC
Charlotte, North Carolina
Onsite
Contract
$19/hr - $22/hr
Job Title:
Desktop Support Engineer
Contract:
6 months
Location:
Onsite – Mecklenburg County, Charlotte, NC
Overview
We are seeking an experienced
Desktop Support Engineer
for a
6-month contract
to assist with large-scale deployments of
Windows 10/11
on
Dell computers
. This role will involve providing direct support to end users, many of whom may have limited technical expertise, so strong communication and customer service skills are essential. The role also includes light ticketing support in collaboration with city and county IT systems.
Responsibilities
Manage the deployment of
Windows 10/11
across a wide range of
Dell
computers.
Provide on-site technical support to end users for hardware and software issues.
Troubleshoot and resolve technical issues related to desktops, laptops, and related peripherals.
Work directly with non-technical users to guide them through setup, troubleshooting, and usage of their systems.
Collaborate with the IT team to ensure deployments are on schedule and meet quality standards.
Handle light ticketing and escalate more complex issues as needed in collaboration with city and county IT teams.
Document and track all support interactions and deployments for reporting purposes.
Requirements
Experience
with large-scale
Windows 10/11 deployments
on
Dell
systems.
Strong knowledge of
Dell hardware
and configuration.
Experience providing
face-to-face technical support
to end users.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Familiarity with
ticketing systems
and working with municipal or public sector IT teams.
Ability to work onsite in
Mecklenburg County, Charlotte, NC
.
Nice to Have
Experience in public sector or government IT support.
Prior work in large-scale desktop deployment projects.
#LI-GA1
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Grace Allen
Specialization:
Technical Support
Charlotte, North Carolina
Onsite
Contract
$19/hr - $22/hr
Job Title:
Desktop Support Engineer
Contract:
6 months
Location:
Onsite – Mecklenburg County, Charlotte, NC
Overview
We are seeking an experienced
Desktop Support Engineer
for a
6-month contract
to assist with large-scale deployments of
Windows 10/11
on
Dell computers
. This role will involve providing direct support to end users, many of whom may have limited technical expertise, so strong communication and customer service skills are essential. The role also includes light ticketing support in collaboration with city and county IT systems.
Responsibilities
Manage the deployment of
Windows 10/11
across a wide range of
Dell
computers.
Provide on-site technical support to end users for hardware and software issues.
Troubleshoot and resolve technical issues related to desktops, laptops, and related peripherals.
Work directly with non-technical users to guide them through setup, troubleshooting, and usage of their systems.
Collaborate with the IT team to ensure deployments are on schedule and meet quality standards.
Handle light ticketing and escalate more complex issues as needed in collaboration with city and county IT teams.
Document and track all support interactions and deployments for reporting purposes.
Requirements
Experience
with large-scale
Windows 10/11 deployments
on
Dell
systems.
Strong knowledge of
Dell hardware
and configuration.
Experience providing
face-to-face technical support
to end users.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Familiarity with
ticketing systems
and working with municipal or public sector IT teams.
Ability to work onsite in
Mecklenburg County, Charlotte, NC
.
Nice to Have
Experience in public sector or government IT support.
Prior work in large-scale desktop deployment projects.
#LI-GA1
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Grace Allen
Specialization:
Technical Support