Tricon Residential
Senior Resident Services Representative
Tricon Residential, Tustin, California, United States, 92681
Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.
Job Description
The Sr. Resident Services Representative will be cross trained in all three areas of the call center where inbound calls are handled Inside Sales, Resident Services, and Maintenance. They will be assigned, on a daily basis, of which area they will be working in, determined by daily call volume in each area.
Inside Sales
Confer with the customers via emails, chat, texting and over the phoneAnswer all questions and give additional information about the property they are interested inKeep records of customer interactions and detail of inquiriesUpdate customer accounts as neededFollow up with the prospectResident Services
Confer with the customers via emails, chat, texting and over the phoneKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenListen to the customer queries patiently and resolve. If the issue doesn't have an obvious solution, escalate it to appropriate leadershipUpdate customer accounts as neededCoordinate with the internal departments to find solutions and resolve mattersPromptly follow up with the customer to ensure they are satisfied with your answerDemonstrates curiosity, digging for information below the surfaceMakes low level inferencesMaintenance
Confer with the customers via emails, chat, texting and over the phoneCreate and close out Work OrdersSubmit Works Orders to vendors and/or schedule Maintenance Techs according to standard workflowCoordinate with Maintenance Tech, vendor and residents for all scheduled and non-scheduled maintenance requests.Proactively communicate with resident, vendor and/or Maintenance Technician through to the completion of work.Qualifications:
Possess great interpersonal and communication skillsBe practiced with handling all personality typesDemonstrate professionalismBe flexible and cooperativeWork well under close supervisionStrong attention to detailBe able to determine an accurate assessment of situationsBe a problem solverMinimum Requirements
High school diploma or GED equivalency2-year previous customer service experienceProficient in Microsoft Excel and other Microsoft Office applicationsAbility to consistently and timely produce quality, accurate workAbility to adapt to, and work through, challenges i.e., problem solving skills; a determination to succeed even when faced with something newAbility to work in a fast-paced environment and multi-task
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
Salary Range
Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.$50,370.00 - $83,950.00
Job Description
The Sr. Resident Services Representative will be cross trained in all three areas of the call center where inbound calls are handled Inside Sales, Resident Services, and Maintenance. They will be assigned, on a daily basis, of which area they will be working in, determined by daily call volume in each area.
Inside Sales
Confer with the customers via emails, chat, texting and over the phoneAnswer all questions and give additional information about the property they are interested inKeep records of customer interactions and detail of inquiriesUpdate customer accounts as neededFollow up with the prospectResident Services
Confer with the customers via emails, chat, texting and over the phoneKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenListen to the customer queries patiently and resolve. If the issue doesn't have an obvious solution, escalate it to appropriate leadershipUpdate customer accounts as neededCoordinate with the internal departments to find solutions and resolve mattersPromptly follow up with the customer to ensure they are satisfied with your answerDemonstrates curiosity, digging for information below the surfaceMakes low level inferencesMaintenance
Confer with the customers via emails, chat, texting and over the phoneCreate and close out Work OrdersSubmit Works Orders to vendors and/or schedule Maintenance Techs according to standard workflowCoordinate with Maintenance Tech, vendor and residents for all scheduled and non-scheduled maintenance requests.Proactively communicate with resident, vendor and/or Maintenance Technician through to the completion of work.Qualifications:
Possess great interpersonal and communication skillsBe practiced with handling all personality typesDemonstrate professionalismBe flexible and cooperativeWork well under close supervisionStrong attention to detailBe able to determine an accurate assessment of situationsBe a problem solverMinimum Requirements
High school diploma or GED equivalency2-year previous customer service experienceProficient in Microsoft Excel and other Microsoft Office applicationsAbility to consistently and timely produce quality, accurate workAbility to adapt to, and work through, challenges i.e., problem solving skills; a determination to succeed even when faced with something newAbility to work in a fast-paced environment and multi-task
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
Salary Range
Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.$50,370.00 - $83,950.00