SourcePro Search, LLC
Desktop Services Technician
SourcePro Search, LLC, San Francisco, California, United States, 94199
We are seeking a Desktop Services Technician who will work with a team to assist in resolving technical issues and maintain a functional and technically up-to-date PC/AV environment for our law firm client.
The ideal candidate will serve as the primary set-up and repair contact for the department and will troubleshoot all computers, laptops, printers, scanners, telephones, and hardware-related issues. This position will also serve as backup for setting up and providing technology support for all conferences, events, and meetings. This includes PowerPoint/WebEx presentations, video conferencing, lectures, and panel discussions, as well as other PC/AV technologies.
What You'll Do:
Troubleshoot and repair of IT equipment (desktop's, laptops, and other peripherals).Deployment and set up of IT equipment (PCs, printers, phones, etc.).Perform office moves of IT equipment.Maintain hardware and parts inventory.Work with Help Desk and technical staff to identify and resolve issues relating to desktop environment.Set-up laptops and other hardware as requested for events, meetings, and conferences.Set-up and establish video conferencing sessions.Provide Audio/Video support during firm events, meetings, and conferences.Track issue and repair statuses.Provide training and assists staff with Audio/Video needsAlways uphold a professional demeanor. Demonstrate an attitude of cooperation with legal staff, peers, and administrators.Accept change and work to incorporate change into daily work environment.What You'll Bring:
A two-year degree from a college or technical school or equivalent job-related experience preferred.Basic knowledge of Audio/Video Conferencing technologies.Basic knowledge of Cisco VoIP telephone protocols.Ability to work with minimal supervision, independently and as part of a team.Build strong relationships with all levels of the firm.Ability to work well under pressure and can emit confidence in supporting technology.Must be able to represent oneself professionally as a representative of the firm in an array of situations, interacting with all levels of the organization and various external resources.Demonstrates exemplary customer service skills.Excellent telephone, time management and organizational skills.Excellent multi-tasking and time management skills.Maintain a reliable attendance record and arrive to work in a timely manner.Must be available to work additional hours to support events.Uphold all firm policies and procedures.
The ideal candidate will serve as the primary set-up and repair contact for the department and will troubleshoot all computers, laptops, printers, scanners, telephones, and hardware-related issues. This position will also serve as backup for setting up and providing technology support for all conferences, events, and meetings. This includes PowerPoint/WebEx presentations, video conferencing, lectures, and panel discussions, as well as other PC/AV technologies.
What You'll Do:
Troubleshoot and repair of IT equipment (desktop's, laptops, and other peripherals).Deployment and set up of IT equipment (PCs, printers, phones, etc.).Perform office moves of IT equipment.Maintain hardware and parts inventory.Work with Help Desk and technical staff to identify and resolve issues relating to desktop environment.Set-up laptops and other hardware as requested for events, meetings, and conferences.Set-up and establish video conferencing sessions.Provide Audio/Video support during firm events, meetings, and conferences.Track issue and repair statuses.Provide training and assists staff with Audio/Video needsAlways uphold a professional demeanor. Demonstrate an attitude of cooperation with legal staff, peers, and administrators.Accept change and work to incorporate change into daily work environment.What You'll Bring:
A two-year degree from a college or technical school or equivalent job-related experience preferred.Basic knowledge of Audio/Video Conferencing technologies.Basic knowledge of Cisco VoIP telephone protocols.Ability to work with minimal supervision, independently and as part of a team.Build strong relationships with all levels of the firm.Ability to work well under pressure and can emit confidence in supporting technology.Must be able to represent oneself professionally as a representative of the firm in an array of situations, interacting with all levels of the organization and various external resources.Demonstrates exemplary customer service skills.Excellent telephone, time management and organizational skills.Excellent multi-tasking and time management skills.Maintain a reliable attendance record and arrive to work in a timely manner.Must be available to work additional hours to support events.Uphold all firm policies and procedures.