ONSITE Desktop Support 4

The State of Wisconsin UW Madison Public Health is looking for Desktop Support IVTop Required Skills & Years of Experience:At least 10 years' experience in the following:\- Knowledge of computer software, operating systems, hardware and networking is required\- Experience with Microsoft Active Directory is required.\- Hardware and software troubleshooting skills are required\- Able to work in a team as well as independently\- Experienced in providing professional and courteous customer service is requiredNice to Have Skills:\- Excellent verbal and written communication skills is preferred\- Three or more years relevant work experience with Windows 10/11 is preferred.\- Two or more years relevant work experience with OSX is preferred.\- Experience and knowledge of computer security is preferred.Interview Process: First round via Teams, Second round On-site in Madison.Duration of the Contract: 6/30/2025 with potential for extensionOnsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.Additional details:\- The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be requiredPosition Summary:This position reports directly to the IIT User Support Services Manager and will be working aspart of the Surgery user support services team. The Desktop Computer consultant will beresponsible for routine, first and second level technical troubleshooting, including determiningsolutions for more complex issues by leveraging documented procedures and ensuring a highlevel of customer service to support mission activities of the institution through informationtechnology (IT).Required Skills:Knowledge of computer software, operating systems, hardware and networking is requiredExperience with Microsoft Active Directory is required.Hardware and software troubleshooting skills are requiredAble to work in a team as well as independentlyExperienced in providing professional and courteous customer service is requiredAdditional SkillsExcellent verbal and written communication skills is preferredThree or more years relevant work experience with Windows 10/11 is preferred.Two or more years relevant work experience with OSX is preferred.Experience and knowledge of computer security is preferred.Job Responsibilities• Completes installations, configurations, repairs, automations, and modifications ofcomplex technology hardware, software, and associated components independently• Identifies, troubleshoots, resolves, and/or escalates more complex first and second leveltechnical problems for various products and services under general supervision• Receives and responds to inquiries and provides more complex technical informationthrough various communication mediums according to established policies andprocedures• Documents inquiries and responses and recommends procedural improvements to unitleadershipJob Title in Contract: Desktop Support IVHas 10 or more years of experience in desktop support. Familiar with a variety of the concepts,practices, and procedures. Relies on extensive experience and judgment to plan and accomplishgoals. Independently performs a variety of tasks. May lead and direct the work of others. Awide degree of creativity and latitude is expected.