blueStone Staffing Solutions
Cloud Engineer - Cloud Contact Center Engineer
blueStone Staffing Solutions, Lansing, Michigan, United States, 48900
Location: Lansing, MIType: ContractJob #11555Salary: $1.00 Per HourApply NowJob Role:
Cloud Contact Center Engineer (NICE CXONE InContact)
Are you a technical wizard with a knack for complex contact center solutions? We have the perfect opportunity for you! We are seeking a seasoned Cloud Contact Center Engineer to join our dynamic, cross-functional team.
What you'll be doing...Playing a client-facing role, managing multiple stakeholders with confidence.Coordinating and executing release planning, development, testing, and releases on multiple agencies' IVR enhancements.Designing call flow, chat and backend system integration using application program interfaces (API).Providing Subject Matter Expertise (SME) for NICE BU, contributing to solution design and network solution optimization.Designing and implementing skills-based routing for voice, chat, email, and SMS contact center technology.Working with the Architecture team to design, develop, and deploy APIs.Translating business requirements into technical requirements and preparing design documents accordingly.Coordinating issue communication and resolution with multiple tech teams.Reviewing support tickets with agency leadership and providing support to team members.Acting as a SME for team members to discuss and work through IVR enhancement designs.The right person has...
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]Experience in Contact Center Dashboard CreationExperience with SalesforceBase knowledge of intersystem networking, and data traffic flow between components.Ability to troubleshoot end-to-end Call center application including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics.
*NOTE -
Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.
Does this sound like you? Contact us directly to learn more about this exciting opportunity!blueStone Staffing Solutions brings top talent to some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you'll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieve your goals!
Cloud Contact Center Engineer (NICE CXONE InContact)
Are you a technical wizard with a knack for complex contact center solutions? We have the perfect opportunity for you! We are seeking a seasoned Cloud Contact Center Engineer to join our dynamic, cross-functional team.
What you'll be doing...Playing a client-facing role, managing multiple stakeholders with confidence.Coordinating and executing release planning, development, testing, and releases on multiple agencies' IVR enhancements.Designing call flow, chat and backend system integration using application program interfaces (API).Providing Subject Matter Expertise (SME) for NICE BU, contributing to solution design and network solution optimization.Designing and implementing skills-based routing for voice, chat, email, and SMS contact center technology.Working with the Architecture team to design, develop, and deploy APIs.Translating business requirements into technical requirements and preparing design documents accordingly.Coordinating issue communication and resolution with multiple tech teams.Reviewing support tickets with agency leadership and providing support to team members.Acting as a SME for team members to discuss and work through IVR enhancement designs.The right person has...
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]Experience in Contact Center Dashboard CreationExperience with SalesforceBase knowledge of intersystem networking, and data traffic flow between components.Ability to troubleshoot end-to-end Call center application including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics.
*NOTE -
Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.
Does this sound like you? Contact us directly to learn more about this exciting opportunity!blueStone Staffing Solutions brings top talent to some of the most desired companies on a contract, contract-to-hire and direct hire basis. We take pride in presenting our candidates with great opportunities they may not have exposure to elsewhere. By working with blueStone, you'll have access to rewarding job opportunities, competitive compensation, and industry leading benefits packages. We look forward to helping you land your next career opportunity and achieve your goals!