Windows Device Management Lead

¿ Requirement Gatherings of the Windows Applications.¿ Creating package of the application using packaging tools including scripting if required.¿ Test application packages for compatibility, functionality, and performance prior to deployment.¿ Deployment of the application on end points via SCCM, Intune and Tanium.¿ Package and customize applications for deployment using industry-standard packaging tools (e.g., App-V, MECM, Intune, MSI, MDT, App-V, Tanium etc.).¿ Strong understanding of Application Packaging various tools (App-V, InstallShield, Admin Studio)¿ Good hands-on PowerShell scripting, good hands-on windows troubleshooting (Windows 10, Windows 11, Windows Server) as well as deployment of the applications via SCCM and Intune along with troubleshooting¿ Troubleshoot and resolve issues related to application packaging and software deployment.¿ Perform complete end to end re-packaging of the software within SLA.¿ Stay current with industry trends, best practices, and emerging technologies related to application packaging.¿ Design, implement, and maintain imaging solutions using SCCM, MECM, Intune, Tanium platforms for deploying operating systems, applications, and updates.¿ Develop and maintain standardized imaging configurations and deployment processes to ensure consistency and efficiency.¿ Collaborate with IT teams to gather requirements and define imaging strategies to meet business needs.¿ Create and maintain documentation for imaging processes, configurations, and troubleshooting procedures.¿ Monitor imaging infrastructure and performance, troubleshoot issues, and implement solutions to optimize efficiency and reliability.¿ Configure and manage task sequences, packages, and software updates for automated software deployment & management.¿ Coordinate with security teams to implement security best practices and ensure the integrity and protection of imaging infrastructure.¿ Coordinate and execute the patch management process for operating systems, applications, and software components.¿ Identify, prioritize, and deploy security patches and updates to mitigate vulnerabilities and ensure system integrity.¿ Develop and maintain patch deployment schedules, ensuring minimal disruption to business operations.¿ Troubleshoot and resolve issues related to Imaging, patching, and software deployment.¿ Document patching and imaging processes, including version control, change management, and configuration management¿ Good knowledge of Service Now and ITSM.¿ Document application packaging process including version control, change management, and configuration management.

Leadership / Project Management :¿ Delivery Management with ITIL Experience¿ Customer management¿ Leading strategic discussions and roadmap with customer leadership¿ Thought leadership in bringing automation and process improvement in service delivery¿ Leading Major Incidence calls and driving RCA process¿ Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.