SHI GmbH
Sr. Product Owner - CRM
SHI GmbH, Somerset, New Jersey, us, 08875
Job Summary
The Senior Product Owner - CRM is a pivotal role within our Business System team, responsible for translating business strategy into actionable tasks that drive the creation and enhancement of our Microsoft Dynamics CRM (D365) product and ensure adherence to the Agile scrum process. As the driving force behind our product development process, you will collaborate with cross-functional teams and stakeholders to define and execute the vision and strategy for our Microsoft Dynamics CRM (D365) solutions. Reporting to the Business Systems team, you will ensure that our products meet both business and user needs.
This position must report to either the SHI Somerset, NJ, or Austin, TX, office locations as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
But the heartbeat of SHI is our employees – all 6,000 of them.
If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to
:
Business functional expertise in Microsoft Dynamics CRM, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes
Helps stakeholders define processes and be an advisor to customers and other consultants
Advises stakeholders on best practices for CRM processes, user interface, and architecture
Assists technical consultants with architecting CRM, related customizations, and reports to model the client’s organizational processes
Provide guidance and support to stakeholders during the implementation process, including training and troubleshooting
Create and maintain project documentation, including process flows, user stories, and use cases
Experience in configuring Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Marketing and Project Service
Good knowledge with the latest industry developments and product updates related to Microsoft Dynamics 365 CRM
Apply deep knowledge of Agile principles and extensive experience in Agile/Scrum environments
Execute on complex products, managing interdependencies and driving a successful roadmap for Microsoft Dynamics CRM (D365)
Assess and ensure that the customer’s existing sales processes are closely aligned with industry best practices for services and product sales. Configure and optimize CRM features accordingly to enhance efficiency
Identify opportunities for improvement by recommending additional CRM features or defining new processes that could provide significant value to the business
Qualifications
Bachelor's Degree or equivalent relevant work experience
Minimum 7+ years of experience in driving product vision, roadmap, design, and communication
Minimum 7+ years of experience with Agile principles, leading scrums, building user stories, writing specifications, and managing team resources
Extensive techno-functional experience with Microsoft Dynamics CRM (D365)
Required Skills
Knowledge of Agile principles
Experience in leading scrums, building user stories, writing specifications, and managing team resources
Understanding what is required to create a successful Microsoft Dynamics CRM (D365) application
Ability to manage and arrange sprints
Ability to advocate for your ideas and influence people at all levels across a wide variety of job functions
Strong interpersonal and communication skills with the ability to work in a cross-functional team
Preferred Skills
CSPO certification
Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, +/or MB2-716)
Experience with Azure DevOps, JIRA or similar tools
Understanding of SHI systems from a technical and business perspective
Unique Requirements
CSPO certification is preferred but notrequired
Additional Information
The estimated annual pay range for this position is $110,000 - $165,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include but are not limitedto,medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations
US-TX-Austin | US-NJ-Somerset
Requisition ID
2024-17866
Approved Min (Total Target Comp)
USD $110,000.00/Yr.
Approved Max (Total Target Comp)
USD $165,000.00/Yr.
Compensation Structure
Flat Base
Category
Information Technology
The Senior Product Owner - CRM is a pivotal role within our Business System team, responsible for translating business strategy into actionable tasks that drive the creation and enhancement of our Microsoft Dynamics CRM (D365) product and ensure adherence to the Agile scrum process. As the driving force behind our product development process, you will collaborate with cross-functional teams and stakeholders to define and execute the vision and strategy for our Microsoft Dynamics CRM (D365) solutions. Reporting to the Business Systems team, you will ensure that our products meet both business and user needs.
This position must report to either the SHI Somerset, NJ, or Austin, TX, office locations as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
But the heartbeat of SHI is our employees – all 6,000 of them.
If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to
:
Business functional expertise in Microsoft Dynamics CRM, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes
Helps stakeholders define processes and be an advisor to customers and other consultants
Advises stakeholders on best practices for CRM processes, user interface, and architecture
Assists technical consultants with architecting CRM, related customizations, and reports to model the client’s organizational processes
Provide guidance and support to stakeholders during the implementation process, including training and troubleshooting
Create and maintain project documentation, including process flows, user stories, and use cases
Experience in configuring Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Marketing and Project Service
Good knowledge with the latest industry developments and product updates related to Microsoft Dynamics 365 CRM
Apply deep knowledge of Agile principles and extensive experience in Agile/Scrum environments
Execute on complex products, managing interdependencies and driving a successful roadmap for Microsoft Dynamics CRM (D365)
Assess and ensure that the customer’s existing sales processes are closely aligned with industry best practices for services and product sales. Configure and optimize CRM features accordingly to enhance efficiency
Identify opportunities for improvement by recommending additional CRM features or defining new processes that could provide significant value to the business
Qualifications
Bachelor's Degree or equivalent relevant work experience
Minimum 7+ years of experience in driving product vision, roadmap, design, and communication
Minimum 7+ years of experience with Agile principles, leading scrums, building user stories, writing specifications, and managing team resources
Extensive techno-functional experience with Microsoft Dynamics CRM (D365)
Required Skills
Knowledge of Agile principles
Experience in leading scrums, building user stories, writing specifications, and managing team resources
Understanding what is required to create a successful Microsoft Dynamics CRM (D365) application
Ability to manage and arrange sprints
Ability to advocate for your ideas and influence people at all levels across a wide variety of job functions
Strong interpersonal and communication skills with the ability to work in a cross-functional team
Preferred Skills
CSPO certification
Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, +/or MB2-716)
Experience with Azure DevOps, JIRA or similar tools
Understanding of SHI systems from a technical and business perspective
Unique Requirements
CSPO certification is preferred but notrequired
Additional Information
The estimated annual pay range for this position is $110,000 - $165,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include but are not limitedto,medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Refer a friend to this job (https://careers-shi.icims.com/jobs/17866/sr.-product-owner/job?mode=apply&apply=yes&in_iframe=1&hashed=-336032949)
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations
US-TX-Austin | US-NJ-Somerset
Requisition ID
2024-17866
Approved Min (Total Target Comp)
USD $110,000.00/Yr.
Approved Max (Total Target Comp)
USD $165,000.00/Yr.
Compensation Structure
Flat Base
Category
Information Technology