Futran Tech Solutions Pvt. Ltd.
Desktop Support Technician 3
Futran Tech Solutions Pvt. Ltd., Tustin, California, United States, 92681
Desktop Support Technician
CORRECT WORK LOCATION: TUSTIN, CAAT&T - Tustin IQ Bar 1st floor1452 Edinger AvenueTustin, CA 92780
Job Description
**WALK-UP TECHNICAL SUPPORT BAR ROLE*** IQ BAR
Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, android/iPhones, and MAC PCs. Experience analyzing and solving technical problems.• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.• Experience solving hardware and software issues in a customer service environment.• Strong social skills and experience navigating customer service issues with empathy.• Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems
in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.• Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.• Shown success in team environments demonstrating shared responsibility and accountability with other team members.• You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
You support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
You develop product knowledge and research required information using all available tools and resources. You set reasonable expectations for customers and keep them updated throughout their interactions. You document all pertinent user information and the nature of the problem with accuracy in all supported systems. You record all transactions accurately to maintain service and inventory part accuracy. All other duties are assigned by the supervisor.
Other Requirements:
Education: High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, servicing, and repair of computer systems and equipment. Good interpersonal skills to work with customers and other unit personnel.
Good analytical and problem-solving skills Good communication skills. Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly. No travel is required. Able to work in the USA. Interview Process: Phone interview followed by in-person interview at customer site.
CORRECT WORK LOCATION: TUSTIN, CAAT&T - Tustin IQ Bar 1st floor1452 Edinger AvenueTustin, CA 92780
Job Description
**WALK-UP TECHNICAL SUPPORT BAR ROLE*** IQ BAR
Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, android/iPhones, and MAC PCs. Experience analyzing and solving technical problems.• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.• Experience solving hardware and software issues in a customer service environment.• Strong social skills and experience navigating customer service issues with empathy.• Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems
in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.• Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.• Shown success in team environments demonstrating shared responsibility and accountability with other team members.• You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
You support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
You develop product knowledge and research required information using all available tools and resources. You set reasonable expectations for customers and keep them updated throughout their interactions. You document all pertinent user information and the nature of the problem with accuracy in all supported systems. You record all transactions accurately to maintain service and inventory part accuracy. All other duties are assigned by the supervisor.
Other Requirements:
Education: High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, servicing, and repair of computer systems and equipment. Good interpersonal skills to work with customers and other unit personnel.
Good analytical and problem-solving skills Good communication skills. Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly. No travel is required. Able to work in the USA. Interview Process: Phone interview followed by in-person interview at customer site.