BuzzClan
Help Desk
BuzzClan, Dallas, Texas, United States, 75215
Company Description
Job Description
Job Title: Help Desk / IT Support SpecialistLocation: Dallas, TX 75201Duration: Full Time
Job Overview
We are seeking a dedicated and customer-focused IT Helpdesk Analyst to join our IT support team. The ideal candidate will provide first-level technical assistance to internal or external users, troubleshoot hardware and software issues, and escalate more complex issues to higher-level support teams. The role requires strong communication skills, attention to detail, and a passion for solving IT problems efficiently.
ResponsibilitiesIT SupportRespond to helpdesk tickets, emails, and calls from end users regarding IT issues.Provide first-line support for hardware, software, and network-related issues.Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.Assist users with password resets, account lockouts, and access-related issues.Document issues, resolutions, and interactions in the ticketing system.Escalate unresolved issues to Level 2 or higher-tier support when necessary.Guide users through step-by-step problem-solving processes.Perform basic system updates and installations remotely or on-site.Monitor system alerts and proactively address potential issues.Provide excellent customer service and follow up to ensure user satisfaction.Maintain a knowledge base of technical procedures and solutions for future use.Support software applications including Microsoft Office Suite, email clients, and other company-specific applications.Adhere to SLAs (Service Level Agreements) and ITIL best practices.Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.'Have the capacity to learn existing and emerging technologies.Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.Support the various applications used by staff.Other duties as assigned.Qualifications
High school diploma1+ year of IT-related help desk experience required.Ability to work within a team setting.Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Above average Microsoft Office skills (Word, Excel, and other applications)Ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone.Good phone skills, professional demeanor, and previous customer service experience strongly desiredGood problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
Job Title: Help Desk / IT Support SpecialistLocation: Dallas, TX 75201Duration: Full Time
Job Overview
We are seeking a dedicated and customer-focused IT Helpdesk Analyst to join our IT support team. The ideal candidate will provide first-level technical assistance to internal or external users, troubleshoot hardware and software issues, and escalate more complex issues to higher-level support teams. The role requires strong communication skills, attention to detail, and a passion for solving IT problems efficiently.
ResponsibilitiesIT SupportRespond to helpdesk tickets, emails, and calls from end users regarding IT issues.Provide first-line support for hardware, software, and network-related issues.Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.Assist users with password resets, account lockouts, and access-related issues.Document issues, resolutions, and interactions in the ticketing system.Escalate unresolved issues to Level 2 or higher-tier support when necessary.Guide users through step-by-step problem-solving processes.Perform basic system updates and installations remotely or on-site.Monitor system alerts and proactively address potential issues.Provide excellent customer service and follow up to ensure user satisfaction.Maintain a knowledge base of technical procedures and solutions for future use.Support software applications including Microsoft Office Suite, email clients, and other company-specific applications.Adhere to SLAs (Service Level Agreements) and ITIL best practices.Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.'Have the capacity to learn existing and emerging technologies.Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.Support the various applications used by staff.Other duties as assigned.Qualifications
High school diploma1+ year of IT-related help desk experience required.Ability to work within a team setting.Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Above average Microsoft Office skills (Word, Excel, and other applications)Ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone.Good phone skills, professional demeanor, and previous customer service experience strongly desiredGood problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.