ServiceNow ITOM Platform Developer

ServiceNow ITOM Platform DeveloperAs a ServiceNow Developer, play a crucial role in Identified developer will work in areas of IT Operations Management to include Event Management Integrations of Applications, Orchestration of Incident Remediation, Process & Workflow and Cloud Automation and will be part of Managed Services Platform Engineering team.

Coordinate and support the design, development, and implementation of ServiceNow solutions within Federal organizations. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.

Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standardsEstablish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.Provide expertise in

integrating ServiceNow

with other systems and applications within the

federal government ecosystemIntegrate multiple

tools as per requirement and should be capable enough to write script in any languageInterfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and

CMDB

to meet organizational needsSetting up a

CMDB

process comprising analysis, plan, design and implement phase.Manage all customer CMDB's end to end and run scheduled report outs.Provide configuration management support to multiple IT projects simultaneously.Possess

comprehensive knowledge of the configuration management

field and ability to complete difficult and complex assignments.Must have experience in implementing and using configuration management for multi-environment IT applications.Ability to implement and work on various IT Infra & Application

using ServiceNow Discovery & Service Mapping

is a prerequisite.Having deep knowledge of Business

Service Maps

and configure Availability reporting is a mustAbility to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrationsConduct code reviews and provide guidance to development teams to ensure adherence to best practices and standardsStay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platformCollaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMPAssist in troubleshooting and resolving complex technical issues related to ServiceNow implementationsAdvocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clientsDefine solutions across the platform that align to out of the box capabilities

Skills:

Ability to evaluate the current environment, gather needs, and propose a recommended CM (Configuration Mgmt) solutionAbility to define and design Configuration management standards for the technologyAbility to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement themAbility to automate major processesHave a passion

for Programming

and problem solvingKnowledge on

Object Oriented Programming Concepts

(OOPS) and

Object-Oriented

Design PrinciplesKnowledge of

Python, Shell scripting

and

PowerShell

will be needed.Should have working experience in event management module,

integration with event management module from monitoring toolShould have working experience in Cloud Management Module of ServiceNow.Should have built some

automation

script

for customer to save cost.Should have knowledge on

integrating multiple

tools as per requirement and should be capable enough to write script in any languageShould have knowledge on cloud platform like AWS, AzureDebugging skill along with

coding skills

is very importantWell aware of the importance and techniques of

writing unit testable codePrior knowledge of ITIL process will be an added advantageShould have knowledge on ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc.Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance.Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL.Debugging skill along with coding skills is very importantBasic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.Customer service and communication skills: Ability to work graciously with users while resolving their issues

Qualifications:

Bachelor's degree in computer science, Information Technology or related disciplineTrusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategiesManagement consulting experience with ability to travel up to 25%

Expectations:

Quick learner, well organized and highly motivated with good communication skillsWill work with a team of highly skilled developers and excellent mentorsCore responsibility will be to write clean, efficient, unit-testable code with minimal support neededWill adhere to the coding and review practices laid down by the teamEqually responsible for the quality and timeliness of the modules you are working onExpected to document the pseudo code as applicable w.r.t the templates.Display keen interest in the latest technologies and share that knowledge with peers and managers.Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.

Experience:

Minimum 5 to 7+ years of ServiceNow Platform Developer Experience is requiredMeet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)Federal clearance required (TS/SCI)Experience working with functional business leadersExperience identifying business objectives and developing outcome-focused roadmapsEnterprise Architect certification preferred (Togaf, IT4IT, etc)Cloud platform certification(s) preferredFamiliarity with Enterprise Workflow Platform

Required Competencies:

Customer FocusCollaboratesDrives ResultsCultivates InnovationCourageConsultative PerspectiveManages ComplexityStrategic MindsetTechnical Development