Astrana Health
IT Support Analyst
Astrana Health, Las Vegas, Nevada, us, 89105
Description
Job Title:
IT Support Analyst
Department:
Information Technology
About the Role:
The IT Support Analyst I position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement.
What You'll Do:Provide prompt and effective first-level technical support for various IT incidents.Collaborate with internal technical support and engineering teams on projects and support cases.Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.Convey intricate cases and project tasks to Tier II and/or III support teams.Offer field support in the absence of dedicated field support engineers.Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff.Fulfill on-call duties by delivering remote assistance and support during the designated times.Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.Maintain open communication about any issues with scheduled maintenance tasks to IT Management.Educate users on technologies, cybersecurity, and safeguarding company assets.Qualifications:
Bachelor's degree in Computer Science or Information Systems, OR 2 years of IT Technical Support experience in medium to large-sized firms.Entry-level certifications in networking, infrastructure systems, and/or security.Strong technical speaking and writing skills.You're great for this role if:
You are proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.You have advanced skills in Microsoft Windows Operating Systems for endpoint computing.You have strong written and verbal communication skills in English.You thrive in a fast-paced healthcare environment with exceptional efficiency.You are capable of self-initiating and contributing effectively to projects.You demonstrates excellent interpersonal skills across all levels of the organization.You are eager to learn and pick up new technologies quickly.You are able to assist with scheduled and unscheduled tasks during emergency situations.Environmental Job Requirements and Working Conditions:
This position is based in our Las Vegas Corporate Office.The target pay range for this role is: $25.00/hr - $30.00/hr. This salary range represents our national target range for this role.Who We Are:
Valley Oaks Medical Group is now Astrana Care of Nevada.
At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.
Our Values:
Put Patients FirstEmpower Entrepreneurial Provider and Care TeamsBe InnovativeOperate With Integrity & ExcellenceWork As One Team
Additional Information:
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Job Title:
IT Support Analyst
Department:
Information Technology
About the Role:
The IT Support Analyst I position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement.
What You'll Do:Provide prompt and effective first-level technical support for various IT incidents.Collaborate with internal technical support and engineering teams on projects and support cases.Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.Convey intricate cases and project tasks to Tier II and/or III support teams.Offer field support in the absence of dedicated field support engineers.Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff.Fulfill on-call duties by delivering remote assistance and support during the designated times.Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.Maintain open communication about any issues with scheduled maintenance tasks to IT Management.Educate users on technologies, cybersecurity, and safeguarding company assets.Qualifications:
Bachelor's degree in Computer Science or Information Systems, OR 2 years of IT Technical Support experience in medium to large-sized firms.Entry-level certifications in networking, infrastructure systems, and/or security.Strong technical speaking and writing skills.You're great for this role if:
You are proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.You have advanced skills in Microsoft Windows Operating Systems for endpoint computing.You have strong written and verbal communication skills in English.You thrive in a fast-paced healthcare environment with exceptional efficiency.You are capable of self-initiating and contributing effectively to projects.You demonstrates excellent interpersonal skills across all levels of the organization.You are eager to learn and pick up new technologies quickly.You are able to assist with scheduled and unscheduled tasks during emergency situations.Environmental Job Requirements and Working Conditions:
This position is based in our Las Vegas Corporate Office.The target pay range for this role is: $25.00/hr - $30.00/hr. This salary range represents our national target range for this role.Who We Are:
Valley Oaks Medical Group is now Astrana Care of Nevada.
At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.
Our Values:
Put Patients FirstEmpower Entrepreneurial Provider and Care TeamsBe InnovativeOperate With Integrity & ExcellenceWork As One Team
Additional Information:
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.