Saxon Global
Unified Collaboration Engineer
Saxon Global, Florham Park, New Jersey, us, 07932
Hello,
Hope you are doing well !
Let me know if you are interested in below position.
Position - Unified Collaboration Engineer
Location - Florham Park, NJ, Conshohocken, PA, Boston, MA (Hybrid)
Duration - Fulltime Position
Role description
Proactively manage and keep collaboration system operational.Identify new use cases, glean from various channels including trouble tickets and other end user interactions.Build out and implement new capabilities to support increased productivity..Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community.Optimize users' collaboration experience, involving compute and network. Develop tool set and telemetry.Develop knowledge base of self-serve steps for end users to identify cause of performance issues.Work on escalated support tickets in the UCC domain.Stay abreast of feature releases and investigate relevance/impact to client user base.Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products.TECHNICAL QUALIFICATIONS
Proficiency across the Webex suite of productsCisco Certification - CCNP CollaborationIntermediate level IP networking knowledgeStrong understanding of hybrid Webex/UCC environments, including O365 on cloudWrite Standard Operating Procedures and Knowledge Articles, as needed, for support staff.Be able to troubleshoot Cisco UC system, including-
Webex Control HubCisco Directory ConnectorProficient with use of tools including Wbx Tracer, Wireshark and FiddlerMonitoring Webex components' healthparsing through system logs to troubleshoot issues.
Knowledgeable with Quality of Service, as applicable to UCCSecurity concepts knowledge
Be able to act on certificate expirations, CSR generation etc.
Enhancement abilities-
ScriptingREST/XML API familiarity.
Ability to implement BOTs.
GENERAL QUALIFICATIONS
Team PlayerAbility to interact with end users, to understand their use cases and issues.Excellent communication and documentation skillsResourceful and self-starterPro-active customer support, working tirelessly to anticipate end user issues.
EDUCATION REQUIREMENTS
CCNP Unified Communications certification
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon GlobalRoshan.s@saxonglobal.com
Hope you are doing well !
Let me know if you are interested in below position.
Position - Unified Collaboration Engineer
Location - Florham Park, NJ, Conshohocken, PA, Boston, MA (Hybrid)
Duration - Fulltime Position
Role description
Proactively manage and keep collaboration system operational.Identify new use cases, glean from various channels including trouble tickets and other end user interactions.Build out and implement new capabilities to support increased productivity..Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community.Optimize users' collaboration experience, involving compute and network. Develop tool set and telemetry.Develop knowledge base of self-serve steps for end users to identify cause of performance issues.Work on escalated support tickets in the UCC domain.Stay abreast of feature releases and investigate relevance/impact to client user base.Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products.TECHNICAL QUALIFICATIONS
Proficiency across the Webex suite of productsCisco Certification - CCNP CollaborationIntermediate level IP networking knowledgeStrong understanding of hybrid Webex/UCC environments, including O365 on cloudWrite Standard Operating Procedures and Knowledge Articles, as needed, for support staff.Be able to troubleshoot Cisco UC system, including-
Webex Control HubCisco Directory ConnectorProficient with use of tools including Wbx Tracer, Wireshark and FiddlerMonitoring Webex components' healthparsing through system logs to troubleshoot issues.
Knowledgeable with Quality of Service, as applicable to UCCSecurity concepts knowledge
Be able to act on certificate expirations, CSR generation etc.
Enhancement abilities-
ScriptingREST/XML API familiarity.
Ability to implement BOTs.
GENERAL QUALIFICATIONS
Team PlayerAbility to interact with end users, to understand their use cases and issues.Excellent communication and documentation skillsResourceful and self-starterPro-active customer support, working tirelessly to anticipate end user issues.
EDUCATION REQUIREMENTS
CCNP Unified Communications certification
Thanks & Regard
Roshan Singh
972 430 7053 Ext- 336
Mob - 209 448 4677
Saxon GlobalRoshan.s@saxonglobal.com