Harper College
Specialist - Technical Support
Harper College, Palatine, Illinois, United States, 60251
Job Description
Responsible for providing college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone. As directed, provides supervision and mentoring to employees from various employee groups.
Responsibilities
Manages the procurement process for IT hardware and software, including identifying needs, soliciting quotes, and negotiating contracts with vendors.
Analyzes and understands quote and invoice layouts to ensure accuracy and compliance with institution policies. Read and interpret privacy policies, terms of use, statements of work, and master service agreements to ensure compliance and protect the organization's interests.
Utilizes the procurement system to facilitate purchasing activities, ensuring all transactions are processed smoothly and efficiently.
Understands network infrastructure with the ability to analyze and determine whether purchased products are compatible with existing systems and will function effectively within the environment.
Excellent communication and negotiation skills, with a keen attention to detail. Collaborate with cross-functional teams to support procurement-related inquiries and resolve issues in a timely manner.
Maintains accountability in working with clients, ensuring their needs are met and following up to address any concerns or updates regarding their procurement requests.
Utilizes a ticketing and contract/license management system, to track procurement requests, monitor progress, monitor renewals, track compliance, and provide updates to stakeholders.
Maintains appropriate asset management data, hardware and peripheral equipment from acquisition to retirement in inventory database.
Completes work on assigned tickets, projects, and tasks, documenting, tracking, and monitoring the problem to ensure a timely resolution.
Stays current with relevant Harper College systems, information, changes and updates.
Contributes to the creation of technical support documentation resolutions, processes, and procedures. Participates in the development, implementation, and communication of guidelines and procedures for the usage, deployment and management of systems and software supported by Information Technology.
Assists as appropriate with projects involving Information Technology.
Functions as professional and technical mentor to staff whenever necessary.
Clearly articulates complex technical concepts to non-technical stakeholders, ensuring understanding and engagement across diverse audiences. Strong skills in communicating with executive council and C-suite members.
Performs related duties as assigned.
Qualifications
Education:
Bachelor's Degree or four (4) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Mac OS, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL.
Experience:Expertise in a wide variety of operating systems.Knowledge of complex software packages for PC, and MAC based systems.Minimum 4 years of technical experience in an enterprise environment.Ability to manage user accounts in appropriate consoles.Excellent time management and project management skills.Expert technology problem solver.Experience with desktop hardware, software applications, operating systems and network connectivity.Good understanding of TCP/IP Networking and VPN.Experience writing communications.Ability to provide multi-language support is a plus.Experience in higher education or a campus environment a plus.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.
Responsible for providing college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone. As directed, provides supervision and mentoring to employees from various employee groups.
Responsibilities
Manages the procurement process for IT hardware and software, including identifying needs, soliciting quotes, and negotiating contracts with vendors.
Analyzes and understands quote and invoice layouts to ensure accuracy and compliance with institution policies. Read and interpret privacy policies, terms of use, statements of work, and master service agreements to ensure compliance and protect the organization's interests.
Utilizes the procurement system to facilitate purchasing activities, ensuring all transactions are processed smoothly and efficiently.
Understands network infrastructure with the ability to analyze and determine whether purchased products are compatible with existing systems and will function effectively within the environment.
Excellent communication and negotiation skills, with a keen attention to detail. Collaborate with cross-functional teams to support procurement-related inquiries and resolve issues in a timely manner.
Maintains accountability in working with clients, ensuring their needs are met and following up to address any concerns or updates regarding their procurement requests.
Utilizes a ticketing and contract/license management system, to track procurement requests, monitor progress, monitor renewals, track compliance, and provide updates to stakeholders.
Maintains appropriate asset management data, hardware and peripheral equipment from acquisition to retirement in inventory database.
Completes work on assigned tickets, projects, and tasks, documenting, tracking, and monitoring the problem to ensure a timely resolution.
Stays current with relevant Harper College systems, information, changes and updates.
Contributes to the creation of technical support documentation resolutions, processes, and procedures. Participates in the development, implementation, and communication of guidelines and procedures for the usage, deployment and management of systems and software supported by Information Technology.
Assists as appropriate with projects involving Information Technology.
Functions as professional and technical mentor to staff whenever necessary.
Clearly articulates complex technical concepts to non-technical stakeholders, ensuring understanding and engagement across diverse audiences. Strong skills in communicating with executive council and C-suite members.
Performs related duties as assigned.
Qualifications
Education:
Bachelor's Degree or four (4) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Mac OS, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL.
Experience:Expertise in a wide variety of operating systems.Knowledge of complex software packages for PC, and MAC based systems.Minimum 4 years of technical experience in an enterprise environment.Ability to manage user accounts in appropriate consoles.Excellent time management and project management skills.Expert technology problem solver.Experience with desktop hardware, software applications, operating systems and network connectivity.Good understanding of TCP/IP Networking and VPN.Experience writing communications.Ability to provide multi-language support is a plus.Experience in higher education or a campus environment a plus.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.