Wise Skulls
Salesforce Partner Portal BA
Wise Skulls, Cupertino, California, United States, 95014
Title: Salesforce Partner Portal BALocation: Cupertino, CA (Hybrid)Duration: 6+ monthsImplementation Partner: InfosysEnd Client: To be disclosedJD:Work closely with the business teams to become functional experts in key channel sales processes and Partner Portal requirements.Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role.Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies to build the Partner PortalYou will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile,), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.We propose solutions beyond what has been requested by our business partners. You will work on building, deploying and scaling Partner PortalSet up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria for Partner PortalManage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.Skills required
Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.Resilient and tenacious with a propensity to persevere.Problem solving and root cause identification skills.Flexibility to work in ambiguous situations, highly matrix environments, and support other cross-program work-streams, as necessary.Ability to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization .High level of professionalism, energy and sense of urgency to make things happen.Ability to establish and maintain trust, credibility and build strong relationships.Ability to influence others and move toward a common vision or goal.Lead by example and support, encourage and develop team members.Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.Excellent active listening skillsSelf-motivated individual, who thrives working in a global, matrixed, fast-paced environment.Experience working on projects with teams based outside the US including international engagements.Related Technical Skills required
Strong knowledge of Partner Portal5 + years of experience as a business analyst and admin role leading enterprise-scale PRM projects.Deep understanding of Salesforce Platform functionality and best practices.Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systemsExperience with Agile / Scrum delivery modelsPrior experience in SLDC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.Working knowledge of process documentation & project management softwareExperience working with large-scale, complex datasets and using salesforce data tools.Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insightKeen understanding of system security and controlsEducation:
BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred.Salesforce certifications:
Business AnalystSalesforce Administrator Certification (preferred)Agile SCRUM Master certification (preferred)Salesforce Sales Cloud Consultant Certification (preferred)
Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.Resilient and tenacious with a propensity to persevere.Problem solving and root cause identification skills.Flexibility to work in ambiguous situations, highly matrix environments, and support other cross-program work-streams, as necessary.Ability to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization .High level of professionalism, energy and sense of urgency to make things happen.Ability to establish and maintain trust, credibility and build strong relationships.Ability to influence others and move toward a common vision or goal.Lead by example and support, encourage and develop team members.Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.Excellent active listening skillsSelf-motivated individual, who thrives working in a global, matrixed, fast-paced environment.Experience working on projects with teams based outside the US including international engagements.Related Technical Skills required
Strong knowledge of Partner Portal5 + years of experience as a business analyst and admin role leading enterprise-scale PRM projects.Deep understanding of Salesforce Platform functionality and best practices.Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systemsExperience with Agile / Scrum delivery modelsPrior experience in SLDC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.Working knowledge of process documentation & project management softwareExperience working with large-scale, complex datasets and using salesforce data tools.Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insightKeen understanding of system security and controlsEducation:
BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred.Salesforce certifications:
Business AnalystSalesforce Administrator Certification (preferred)Agile SCRUM Master certification (preferred)Salesforce Sales Cloud Consultant Certification (preferred)