New Charter Technologies
MacOS IT Specialist (L2)
New Charter Technologies, Denville, New Jersey, us, 07834
Experienced macOS IT support specialist for a Managed Service Provider - Positive, passionate, and hardworking people needed!
*** Important, please read:Must be authorized to work in the United StatesThe Company
Olmec Systems has been providing the NYC metro area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.
The Position
Olmec's focus is on providing managed IT services to companies across all industries.
The candidate that we hire for this role will be dedicated to a specific client located in Manhattan. The candidate will be expected to report to the downtown office daily (candidates should expect to report to the office Monday through Thursday with Friday typically being a work from home day).
On occasion, the candidate can expect to travel to a company office located in Red Bank, NJ.
This is an all-Mac network that utilizes cloud-based services, such as Google Workspace, Slack, Zoom, Okta, etc. And the users being supported will be located across the country.
The person hired for this job will be part of a larger team supporting this customer. The candidate can expect to work very closely in a collaborative fashion with the rest of the team.
The candidate can expect to act as the key technical resource for this NYC office, responsible for coordinating all tech-related activities and ensuring smooth day to day operations. The candidate should be comfortable with a wide range of tasks and know when to escalate an issue to the right person / team if the task is beyond their capabilities.
The person hired for this job will act as a "lead" on this customer's account and will very much have an "ownership" stake in the overall health, happiness, and direction of this customer's overall IT experience.
The candidate will be involved with a variety of tasks, including but not limited to:
- Day to day user support (i.e., hardware break/fix, OS and 3rd-party software troubleshooting, basic to intermediate network troubleshooting, printer/copier troubleshooting, email and cloud services support, etc. - Some support will be in-person, but much of it will be remote.)
- Assistance with short-term and long-term IT projects
- 3rd-party vendor management (interfacing w/ 3rd-parties and managing those relationships as it pertains to the customers IT setup)
We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.
We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.
As you can see above, while we absolutely need a self-starter with lite project management skills, we also need someone who isn't opposed to "getting their hands dirty" with day-to-day user support. This role will touch upon all areas of IT: "levels 1 through 3", cybersecurity, hardware & software, end-user support, cloud services, project work, etc.
Why You Should Apply
Competitive compensation, medical/dental/vision benefits, PTO, 401K w/ employer matchShort-term & long-term disability benefitsLife insuranceFlexible Spending Account (FSA) & Health Savings Account (HSA)Excellent growth and advancement opportunitiesPaid training and certifications40-hour work week with paid overtimeFun, relaxed work environmentWe Are Looking For Someone Who:
Is a proactive, resourceful, problem solver that isn't afraid to admit when they don't know somethingIs eager to learn on the fly and embrace a mindset of "I don't know, let's find out" while also balancing a strict adherence to change control guidelines (when appropriate)Loves dealing with people and has no problem explaining complex technical details in layman's termsCan work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required - Candidates must be detail-orientedHas no problem creating and updating detailed documentation and entering notes into our time management systemPossesses strong critical thinking skillsHas the ability to see a problem or issue through to completion, all while regularly communicating with the customerIs not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own companyIs a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the teamTakes great pride in their work, no matter what task they're working onUnderstands that number one rule: KEEP THE CLIENT HAPPY!Technical REQUIREMENTS:
5 or more years of general experience working on a Helpdesk / Service Desk team, supporting all aspects of small to medium sized business network technologies5 or more years of experience supporting Mac environments (Macbooks, Mac desktops, iPads, etc.)INTERMEDIATE Experience administering OKTA and configuring new OKTA integrationsINTERMEDIATE experience administering / working with Jamf ProADVANCED LEVEL - Experience installing, updating, and troubleshooting Mac operating systems, as well as desktop & laptop hardwareINTERMEDIATE LEVEL - Supporting users within a Google Workspace environment (i.e., formerly known as GSuite)ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.PREFERRED : General experience with a basic audio board and multi-camera switcher (e.g., experience with audio / visual, teleconferencing, live music, or theater productions)Experience supporting mobile devices (smart phones, tablets, etc.)BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plusExperience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne,
CrowdStrike , Webroot, etc.)Experiencing installing & supporting network-based printers & copiersExperience working w/ a network-wide monitoring systems, configuring & responding to alerts
*** Important, please read:Must be authorized to work in the United StatesThe Company
Olmec Systems has been providing the NYC metro area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.
The Position
Olmec's focus is on providing managed IT services to companies across all industries.
The candidate that we hire for this role will be dedicated to a specific client located in Manhattan. The candidate will be expected to report to the downtown office daily (candidates should expect to report to the office Monday through Thursday with Friday typically being a work from home day).
On occasion, the candidate can expect to travel to a company office located in Red Bank, NJ.
This is an all-Mac network that utilizes cloud-based services, such as Google Workspace, Slack, Zoom, Okta, etc. And the users being supported will be located across the country.
The person hired for this job will be part of a larger team supporting this customer. The candidate can expect to work very closely in a collaborative fashion with the rest of the team.
The candidate can expect to act as the key technical resource for this NYC office, responsible for coordinating all tech-related activities and ensuring smooth day to day operations. The candidate should be comfortable with a wide range of tasks and know when to escalate an issue to the right person / team if the task is beyond their capabilities.
The person hired for this job will act as a "lead" on this customer's account and will very much have an "ownership" stake in the overall health, happiness, and direction of this customer's overall IT experience.
The candidate will be involved with a variety of tasks, including but not limited to:
- Day to day user support (i.e., hardware break/fix, OS and 3rd-party software troubleshooting, basic to intermediate network troubleshooting, printer/copier troubleshooting, email and cloud services support, etc. - Some support will be in-person, but much of it will be remote.)
- Assistance with short-term and long-term IT projects
- 3rd-party vendor management (interfacing w/ 3rd-parties and managing those relationships as it pertains to the customers IT setup)
We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.
We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.
As you can see above, while we absolutely need a self-starter with lite project management skills, we also need someone who isn't opposed to "getting their hands dirty" with day-to-day user support. This role will touch upon all areas of IT: "levels 1 through 3", cybersecurity, hardware & software, end-user support, cloud services, project work, etc.
Why You Should Apply
Competitive compensation, medical/dental/vision benefits, PTO, 401K w/ employer matchShort-term & long-term disability benefitsLife insuranceFlexible Spending Account (FSA) & Health Savings Account (HSA)Excellent growth and advancement opportunitiesPaid training and certifications40-hour work week with paid overtimeFun, relaxed work environmentWe Are Looking For Someone Who:
Is a proactive, resourceful, problem solver that isn't afraid to admit when they don't know somethingIs eager to learn on the fly and embrace a mindset of "I don't know, let's find out" while also balancing a strict adherence to change control guidelines (when appropriate)Loves dealing with people and has no problem explaining complex technical details in layman's termsCan work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required - Candidates must be detail-orientedHas no problem creating and updating detailed documentation and entering notes into our time management systemPossesses strong critical thinking skillsHas the ability to see a problem or issue through to completion, all while regularly communicating with the customerIs not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own companyIs a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the teamTakes great pride in their work, no matter what task they're working onUnderstands that number one rule: KEEP THE CLIENT HAPPY!Technical REQUIREMENTS:
5 or more years of general experience working on a Helpdesk / Service Desk team, supporting all aspects of small to medium sized business network technologies5 or more years of experience supporting Mac environments (Macbooks, Mac desktops, iPads, etc.)INTERMEDIATE Experience administering OKTA and configuring new OKTA integrationsINTERMEDIATE experience administering / working with Jamf ProADVANCED LEVEL - Experience installing, updating, and troubleshooting Mac operating systems, as well as desktop & laptop hardwareINTERMEDIATE LEVEL - Supporting users within a Google Workspace environment (i.e., formerly known as GSuite)ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.PREFERRED : General experience with a basic audio board and multi-camera switcher (e.g., experience with audio / visual, teleconferencing, live music, or theater productions)Experience supporting mobile devices (smart phones, tablets, etc.)BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plusExperience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne,
CrowdStrike , Webroot, etc.)Experiencing installing & supporting network-based printers & copiersExperience working w/ a network-wide monitoring systems, configuring & responding to alerts