Oxford Solutions
IT Field Technician
Oxford Solutions, Pittsburgh, Pennsylvania, us, 15289
Opening with our client for a Level I IT Field Technician. Work from home/remote and also travel to client sites in western PA and eastern OH areas. Must have high-speed internet and reliable transportation. (Mileage reimbursement for travel).
The IT Technician will troubleshoot and resolve assigned customer issues and work on various internal IT projects as needed. Work will be a mix of onsite (traveling to client sites in Western PA and Eastern OH) and remote support, primarily on macOS and iOS operating systems.
Responsibilities
Troubleshoot hardware and software problems on macOS desktops, laptops, servers, printers, and other devices including iOS.Install, configure, upgrade, and maintain hardware and software on desktops, laptops, servers, printers, and other devicesAssist with managing software updates, application installs, and configuration of managed computers (via RMM and MDM)Troubleshoot basic networking issuesPerform routine preventive maintenance to ensure optimal performance of hardware and software systemsQualifications
Experience providing support for macOSAbility to learn basic Linux skillsBasic understanding of Command Prompts, networking and how VPNs workAbility to learn and use internal IT tools and processesAbility to learn new systems and proceduresExcellent communication skills and ability to work with customers in a friendly and professionalReliable, high-speed internet connectionLicense, car insurance, and access to reliable transportation
Level I IT Field Technician - 24-00695
The IT Technician will troubleshoot and resolve assigned customer issues and work on various internal IT projects as needed. Work will be a mix of onsite (traveling to client sites in Western PA and Eastern OH) and remote support, primarily on macOS and iOS operating systems.
Responsibilities
Troubleshoot hardware and software problems on macOS desktops, laptops, servers, printers, and other devices including iOS.Install, configure, upgrade, and maintain hardware and software on desktops, laptops, servers, printers, and other devicesAssist with managing software updates, application installs, and configuration of managed computers (via RMM and MDM)Troubleshoot basic networking issuesPerform routine preventive maintenance to ensure optimal performance of hardware and software systemsQualifications
Experience providing support for macOSAbility to learn basic Linux skillsBasic understanding of Command Prompts, networking and how VPNs workAbility to learn and use internal IT tools and processesAbility to learn new systems and proceduresExcellent communication skills and ability to work with customers in a friendly and professionalReliable, high-speed internet connectionLicense, car insurance, and access to reliable transportation
Level I IT Field Technician - 24-00695