Bamboo Solutions
M365 Support Consultant
Bamboo Solutions, Reston, Virginia, United States, 22090
Bamboo Solutions is seeking an energetic, personable individual to work in conjunction with our support team in a Microsoft 365 Migration role as a key specialist. Candidates must show knowledge and use of M365, and SharePoint experience is preferred. Candidates without prior M365 experience will not be considered.As a M365 Support Consultant you will be the first contact point for many Bamboo Migration customers. You will have the opportunity to work with the latest Microsoft SharePoint technologies and solutions in a dynamic work environment (and work with some great people too)! The ideal candidate must work well with end users at varying technical skill levels and communicate effectively through email, telephone, help desk tickets, and online meeting software.This position offers full-time work from home flexibility.The Support Specialist will complete the following daily duties which include, but are not limited to:Work daily on incoming tickets via the help desk system or phone call
Escalate issues as needed to the Support Team Lead or other departments for review
Attend regular daily and weekly meetings
Respond to post migration tickets during core business hours and occasionally work after hours
To qualify for this position, you must have:2-5 years relevant experience in SharePoint, OneDrive, supporting and using Microsoft 365 products
Associates or bachelor’s degree in computer science or a related discipline
Experience as a M365 administrator and working knowledge of Azure AD
Knowledge of architect solutions that utilize SharePoint Online functionality (Hub Sites, Term Store, Enterprise Keywords, SPFx Deployment, Content Types, etc.)
Experience anticipating, mitigating, identifying, troubleshooting, and resolving SharePoint issues and escalating incidents as necessary on behalf of clients
Excellent written and verbal communication skills
Ability to manage multiple priorities and effectively follow through
Ability to work effectively in a team setting and collaborate with team members
Experience with networking, server, application, and web technologies
Experience with various presentation tools including PowerPoint and Teams
To thrive in this position, it is preferred that you have:Experience working with Scrum and/or Agile methodologies
Knowledge of Bamboo Solutions products
Experience and familiarity with IT management products and services
Microsoft certification relating to SharePoint/Microsoft 365
Previous PowerShell experience
Knowledge of GCC High
Previous Managed Services experience
Experience with information architecture and creating governance policies
Proven experience growing business and identifying opportunities within the current customer base
Microsoft Dataverse/Common Data Service experience
We offer:Competitive salary based on experience
Profit sharing distributed twice a year
15 days of paid time off and 10 paid holidays per year
401(k) with employer matching
Health and dental benefits
Opportunity to work with other talented technical professionals
So what are you waiting for?? If you are passionate about being part of a small, efficient, remote team and want to work with smart people that are committed to accomplishing great things, then apply today!SharePointXperts, and its brand Bamboo Solutions, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.SharePointXperts participates in E-Verify. Click the following links for important information about our participation in this program and your rights.https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdfhttps://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Escalate issues as needed to the Support Team Lead or other departments for review
Attend regular daily and weekly meetings
Respond to post migration tickets during core business hours and occasionally work after hours
To qualify for this position, you must have:2-5 years relevant experience in SharePoint, OneDrive, supporting and using Microsoft 365 products
Associates or bachelor’s degree in computer science or a related discipline
Experience as a M365 administrator and working knowledge of Azure AD
Knowledge of architect solutions that utilize SharePoint Online functionality (Hub Sites, Term Store, Enterprise Keywords, SPFx Deployment, Content Types, etc.)
Experience anticipating, mitigating, identifying, troubleshooting, and resolving SharePoint issues and escalating incidents as necessary on behalf of clients
Excellent written and verbal communication skills
Ability to manage multiple priorities and effectively follow through
Ability to work effectively in a team setting and collaborate with team members
Experience with networking, server, application, and web technologies
Experience with various presentation tools including PowerPoint and Teams
To thrive in this position, it is preferred that you have:Experience working with Scrum and/or Agile methodologies
Knowledge of Bamboo Solutions products
Experience and familiarity with IT management products and services
Microsoft certification relating to SharePoint/Microsoft 365
Previous PowerShell experience
Knowledge of GCC High
Previous Managed Services experience
Experience with information architecture and creating governance policies
Proven experience growing business and identifying opportunities within the current customer base
Microsoft Dataverse/Common Data Service experience
We offer:Competitive salary based on experience
Profit sharing distributed twice a year
15 days of paid time off and 10 paid holidays per year
401(k) with employer matching
Health and dental benefits
Opportunity to work with other talented technical professionals
So what are you waiting for?? If you are passionate about being part of a small, efficient, remote team and want to work with smart people that are committed to accomplishing great things, then apply today!SharePointXperts, and its brand Bamboo Solutions, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.SharePointXperts participates in E-Verify. Click the following links for important information about our participation in this program and your rights.https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdfhttps://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf