Material Handler II - GDC

** Material Handler II - GDC****Job Category****:** Supply Chain Mgmt **Requisition Number****:** MATER03564 Showing 1 location **Job Details****Description******Approach and Deployment (What to Do & How to Do It)****- Ensure materials are properly picked, prepared, processed, and packaged - Level I & II- Review and sort customer orders in Oracle and/or SOP systems (use automated machine, if applicable, to create shipping boxes for each order).- Pick and process orders using First In, First Out (FIFIO) methodology (use automated machine, if applicable).- Check and verify shipment account number, part number(s), quantities, and special delivery instructions.- Check and verify shipment quality.- Re-package materials into applicable lot sizes; maintain traceability when re-labeling (use automated machine, if applicable).- Monitor expiration dates/lot codes.- Use computer to invoice Oracle and/or SOP orders.- Place shipping packages into bins and/or onto pallets (use shrink wrap machine, if applicable).- Process orders through 3rd Party carrier shipping systems.- Communicate backorder and special print requests to configuration center, if applicable.- Utilize proper inventory controls - Level I & II- Perform applicable Oracle transactions when moving inventory.- Assist with cycle count procedures.- Take part in annual physical inventory.- Notify cycle count analyst(s) of any material discrepancies.- Communicate all backorders to Team Lead and/or Expediter Planner.- Perform receiving/replenishment tasks - Level I & II- Check and verify shipment part numbers and source location.- Receive material on supplier POs into inventory in Oracle.- Stock and organize shelves to ensure FIFO (use automated machine, if applicable).- Inspect orders to ensure quality and customer service - Level I & II- Match hearing aid serial numbers to invoice and labels.- Ensure accurate part numbers and accessories are sent with each customer order.- Include accurate packaging and shipping materials with each shipment.- Process hearing aid backorders and/or special print requests though Configuration Center - Level II- Prioritize orders requiring device configuration and special print requests.- Wirelessly brand hearing aids using Manufacturing Suite software.- Laser engrave hearing aids (using Green Laser), following special print notes and request.- Perform configuration inspection process to ensure accuracy.- Provide direction for department employees - Level II- Coordinate the work and activity of team members.- Organize, plan, and prioritize work by referencing the open order report.- Act as a back-up for all positions in the department.- Communicate with supervisor(s), peer(s), and subordinates.- Monitor e-mail, workflow, and phone requests and respond in a timely fashion.- Investigate customer complaints; identify root causes and implement improvement actions.****Results Performance Measures (How to Measure Success)***** On-Time Delivery* Customer Satisfaction* Order Accuracy* Attendance* Department Scorecard* Where applicable, Individual Performance and Productivity Metrics****Other Duties (Non-Measurable)***** Support corporate health and safety objectives* Support Starkey employee corporate and/or department guidelines* Check and verify quality* Participate in departmental cross-training initiatives* React to change calmly and productively* Other essential duties, as assigned****Job Requirements********Minimum education, certification and experience requirements:*********Education:*****Ability to read and understand written/verbal directions and paperwork such as standard operating procedures.*****Experience:*****Level I previous inventory and packaging experience desirable. Machine operator and shipping/receiving experience helpful.Level II experience in inventory management and computer systems required.****Knowledge***** Level I N/A* Level II Basic math skills required* Basic Microsoft Office knowledge desired****Skills & Abilities***** Good attention to detail required* Good interpersonal/people skills required* Good organizational skills required* Computer skills desired: Oracle 11i, SOP, Excel, Word, and Chrome* Ability to lift up to 40 lbs. (occasionally) required accommodations can be made for those with disabilities**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**