Saxon Global
Technical Support Engineer
Saxon Global, Austin, Texas, us, 78716
Hi
Hope you are doing good.
We are looking for Technical Support Engineer. This is a full time as well as contract position. Please check the job description and reply to me if you are available for this position.
Title: Technical Support Engineer
Location: Austin, TX
(Onsite)
Duration: Full Time/ Contract
Job Description:
Looking for an L3/L4 Technical Support Engineer who can triage, analyze and work with Development team to provide a solution/fox for any customer or field reported issues, Technical Support Engineer with understanding of Systems and having a minimum of 5 years of experience.
Should be available to On-Call support with Field/Customers as neededStrong experience and knowledge in DataCenter technologies (Networking, Storage, Servers, Virtualization)Good in Technical Support management.Strong Networking experience, Storage and general server handlingShould be string hands on data center management expSuccessfully triage and resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Triage complex customer reported issues and assign it to respective Development/Engineering team for resolutionAbility to work an 8-hour work shift between the hours of 8 AM - 8 PM ET, based on business needs.Flexible to be on call as support roster demandsKnowledge or working experience on HPE OneView and Synergy related productsTechnical Skills:
Strong HPE hardware management skills and Strong Networking triaging experienceTroubleshooting HPE Synergy and BladeSystem hardware and HPE storage arraysAbility to work with globally distributed teams - engage , collaborate and coordinate with global teamsRespond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Understand and utilize ITIL.Behavioral Skills:
Willingness to collaborate and work with other Support engineersParticipates as a team member and fosters teamwork by inter-group coordinationEffectively collaborates and communicates with the stakeholders and ensure client satisfactionTrain and coach members of project groups to ensure effective knowledge management activity.Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.Ability to train peers on solutions
Thanks and Regards,
Manish Kumar
P: 972-430-7053 Email:
manish.k@saxonglobal.com
Linkedin:
linkedin.com/in/manishtechie14
Suite # 660 1320 Greenway Drive, Irving, TX 75038
Website:
https://saxonglobal.com/
Hope you are doing good.
We are looking for Technical Support Engineer. This is a full time as well as contract position. Please check the job description and reply to me if you are available for this position.
Title: Technical Support Engineer
Location: Austin, TX
(Onsite)
Duration: Full Time/ Contract
Job Description:
Looking for an L3/L4 Technical Support Engineer who can triage, analyze and work with Development team to provide a solution/fox for any customer or field reported issues, Technical Support Engineer with understanding of Systems and having a minimum of 5 years of experience.
Should be available to On-Call support with Field/Customers as neededStrong experience and knowledge in DataCenter technologies (Networking, Storage, Servers, Virtualization)Good in Technical Support management.Strong Networking experience, Storage and general server handlingShould be string hands on data center management expSuccessfully triage and resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Triage complex customer reported issues and assign it to respective Development/Engineering team for resolutionAbility to work an 8-hour work shift between the hours of 8 AM - 8 PM ET, based on business needs.Flexible to be on call as support roster demandsKnowledge or working experience on HPE OneView and Synergy related productsTechnical Skills:
Strong HPE hardware management skills and Strong Networking triaging experienceTroubleshooting HPE Synergy and BladeSystem hardware and HPE storage arraysAbility to work with globally distributed teams - engage , collaborate and coordinate with global teamsRespond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Understand and utilize ITIL.Behavioral Skills:
Willingness to collaborate and work with other Support engineersParticipates as a team member and fosters teamwork by inter-group coordinationEffectively collaborates and communicates with the stakeholders and ensure client satisfactionTrain and coach members of project groups to ensure effective knowledge management activity.Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.Ability to train peers on solutions
Thanks and Regards,
Manish Kumar
P: 972-430-7053 Email:
manish.k@saxonglobal.com
Linkedin:
linkedin.com/in/manishtechie14
Suite # 660 1320 Greenway Drive, Irving, TX 75038
Website:
https://saxonglobal.com/