BeyondTrust
Service Desk Technician
BeyondTrust, Atlanta, Georgia, United States, 30383
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We seek a highly motivated and customer-oriented Service Desk Technician to join our team. In this role, your primary responsibility is providing technical support and assistance to end users face-to-face and remotely based in the United States, primarily in the Atlanta Office. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in the office 3 days a week. The other 2 days will be subject to business needs.
What You'll Do:Shipping
Coordinate and manage the shipping and receiving of equipment, ensuring timely delivery and accurate tracking for all hires, leavers or hardware requestsCollaborate with vendors, logistics providers, and internal teamsMaintaining accurate records of equipment inventory, tracking numbers, and shipping-related documentationHardware SupportProvide technical assistance and troubleshooting for hardware-related issues, including desktops, laptops, printers, and peripheralsInstall, configure, and upgrade hardware components, ensuring compatibility and optimal performanceCollaborate with vendors and internal teams to facilitate hardware repairs and warranty claimsService Desk SupportRespond to end-user inquiries, issues, and requests promptly and professionally.Deskside Support/diagnose and resolve technical problems by providing step-by-step instructions or remote assistanceEscalate complex or unresolved issues to appropriate team members whileContinuous Learning and DevelopmentActively seek opportunities to expand technical knowledge and skills through training, certifications, and self-studyCollaborate with analysts to gain insights into analytical tasks and prepare for a future transition into an analyst roleDemonstrate a willingness to learn new technologies and stay updated with industry trends and best practicesWhat You'll Bring:
High school diploma or equivalent; additional technical certifications are a plusCompetent with Windows/macOSProficiency in using Service Desk software and ticketing systems i.e. - ServiceNowUnderstanding of Active Directory ,Group Policy, Office365Proven experience in providing technical support and troubleshooting hardware-related issuesKnowledge of Asset ManagementFamiliarity with shipping processes, logistics, and inventory managementEnd-user / Customer FocusedAbility to adapt to a fast-paced environment and changeExceptional analytical and problem-solving skillsAbility to work independently and as part of a teamEagerness to learn and developMeticulous attention to detail and a high level of accuracyExcellent organizational and time management skillsEffective communication (both written and verbal) and ability to do presentationsWillingness to work flexibly in response to changing organizational requirementsAn understanding of IT trends and capabilitiesApproachable with good interpersonal skills and the ability to interact with staff effectively at all levelsNice To Have
Experience working with Endpoint Security TechnologyLogistics ManagementCompTIA A+
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We seek a highly motivated and customer-oriented Service Desk Technician to join our team. In this role, your primary responsibility is providing technical support and assistance to end users face-to-face and remotely based in the United States, primarily in the Atlanta Office. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in the office 3 days a week. The other 2 days will be subject to business needs.
What You'll Do:Shipping
Coordinate and manage the shipping and receiving of equipment, ensuring timely delivery and accurate tracking for all hires, leavers or hardware requestsCollaborate with vendors, logistics providers, and internal teamsMaintaining accurate records of equipment inventory, tracking numbers, and shipping-related documentationHardware SupportProvide technical assistance and troubleshooting for hardware-related issues, including desktops, laptops, printers, and peripheralsInstall, configure, and upgrade hardware components, ensuring compatibility and optimal performanceCollaborate with vendors and internal teams to facilitate hardware repairs and warranty claimsService Desk SupportRespond to end-user inquiries, issues, and requests promptly and professionally.Deskside Support/diagnose and resolve technical problems by providing step-by-step instructions or remote assistanceEscalate complex or unresolved issues to appropriate team members whileContinuous Learning and DevelopmentActively seek opportunities to expand technical knowledge and skills through training, certifications, and self-studyCollaborate with analysts to gain insights into analytical tasks and prepare for a future transition into an analyst roleDemonstrate a willingness to learn new technologies and stay updated with industry trends and best practicesWhat You'll Bring:
High school diploma or equivalent; additional technical certifications are a plusCompetent with Windows/macOSProficiency in using Service Desk software and ticketing systems i.e. - ServiceNowUnderstanding of Active Directory ,Group Policy, Office365Proven experience in providing technical support and troubleshooting hardware-related issuesKnowledge of Asset ManagementFamiliarity with shipping processes, logistics, and inventory managementEnd-user / Customer FocusedAbility to adapt to a fast-paced environment and changeExceptional analytical and problem-solving skillsAbility to work independently and as part of a teamEagerness to learn and developMeticulous attention to detail and a high level of accuracyExcellent organizational and time management skillsEffective communication (both written and verbal) and ability to do presentationsWillingness to work flexibly in response to changing organizational requirementsAn understanding of IT trends and capabilitiesApproachable with good interpersonal skills and the ability to interact with staff effectively at all levelsNice To Have
Experience working with Endpoint Security TechnologyLogistics ManagementCompTIA A+
Better Together
Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.