Reliance
Business Systems Analyst II - Invex
Reliance, Schaumburg, Illinois, us, 60159
Job Summary
The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations. Additionally, the Business Systems Analyst II is responsible for maintaining, upgrading, and managing our ERP software's, testing and implementation phases of ERP/Application projects, working closely with business stakeholders and the entire team to ensure project success.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive MotionFunction in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Job Function
Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.Prioritize requirements to identify the most critical needsUncover needs and value drivers that business partners and end users would not be able to articulate on their ownArticulate and incorporates extensive business knowledge into requirementsObtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholderRequirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
Accurately translates business requirements into functionalityManage and Prioritizes business requirements based on business needsUnderstand business process complexityAssess the risks of various solutions looking across multiple applicationsDocument and contribute to the "to be" business process state considering multiple factorsCreating Compelling Business Case - Ability to measure and communicate proposed project benefits.
Clearly articulate the impact of business problems and benefits using business language.Understand the organization's economic and revenue driversUnderstand industry-specific trends that impact the organizationQuickly adapt to changes in business strategyHelp business partners communicate solution value to key stakeholdersProviding Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.
Adhere to RTS project methodology throughout project lifecycleEffectively engage stakeholders in the project estimation processManage ambiguity and creates accurate project effort estimates for their assigned tasksUnderstand, consider and communicate interdependencies for project estimatesDesign for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
Incorporate usability and User Interface (UI) efficiencies into business solutionsUnderstand the business data needs as it relates to a potential solutionEffectively convey the business preferences and functional design to the technical teamsEnsure end-to-end service performance from the end user's perspectiveIncorporate knowledge of UI best practices in functional designFunctional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
Understand functional design specificationsProvide the link between the business and technical views of the systemCan listen to and understand technological constraintsClarify the business rationale of a solution conceptCreate functional design specifications for low to high complexity solutionsMap business requirements to functional specifications ensuring traceabilityAnticipate weaknesses in the design solution to ensure risk is mitigatedUnderstand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the businessCapitalize on reusability while minimizing rework by incorporating prior resolved solutionsConsider solution interdependencies in functional designConsider third party application features and upgrades prior to designing in-house solutionDevelop solutions for system needs that business partners would not be able to articulate on their ownAdherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.
Apply and use information and technology standards in design of solutionObtain key inputs from Enterprise Architecture groups to ensure compliance and exception managementAdhere to project management methodologyCan identify commonalities and suggest a consistent approach across projectsBusiness Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.
Ensure that business and non-business requirements have been met through testing and validationDevelop effective use cases to test solution to business requirementsDocument validation results are as expectedDevelop reusable test case suiteExecute functional testing, validation, system and integration testing, and validation of proposed solutionWork with stakeholders on evaluating coverage of test casesUser Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.
Build user acceptance test casesCoordinate testing with end userProvide clarification on basic questions of solution testingTrain end-users on business solutionIncorporate customer feedback into delivery of service to provide the best experience possible for the customerMonitor testing of business solutionQuickly and effectively solves customer problemsFacilitate end-user adoption of business solutionsBusiness Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.
Proactively resolve customers' satisfaction issues.Clearly articulate the role of technology in terms easily understood by business constituenciesHelp align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)Effectively navigate conflict between multiple business partnersAdjust engagement to match customer preferencesSUPPLEMENTAL DUTIES
Pursues training and development opportunities; Strives to continuously build knowledge and skillsAssist personnel in other RTS departments to resolve technical and/or application issuesOther duties as requested including but not limited to: After-hours 2nd tier application support, operational Physical Inventory support, SME support for peripheral projects affecting ERP companiesCOMPETENCIES
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
Frames problems before trying to solve them.Breaks down low to high complexity problems and identifies all of their components.Provides insight into the root-causes of problems.Seeks advice from those who've solved similar problems.Anticipates problems and is proactive in addressing them.Follows up to ensure that the problem has been resolved. Ask perceptive questions to seek optimal solutionsExplore various sources for answers, and thinks "outside the box" to find optionsOpen to others' ideas to help develop solutionsBreak down medium to high complexity problems and identifies all of their componentsGenerate a range of solutions and courses of action with benefits, costs, and risks associated with eachEvaluate the chosen course of action to determine its worth and impactsCustomer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Able to:
Provide service to internal and external customers to satisfy their needs and expectationsListen to concerns and resolve reported issues effectively and promptlyDeliver high quality products and servicesCommit to continuous improvementEnsure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing systemAnticipate customer's needs and move to effectively address issuesEstablish proactive relationship with customers; includes providing education to clients as appropriateElicit feedback from customersDeliver high quality solutions that meet the organization's needsDecision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
Gather relevant information before making decisionsEscalate decisions when appropriateWeigh pros and cons of each option before making a decision and moving forwardBalance analysis, insight, experience, and perspective when making decisionsExplain the rationale for a decisionFind solutions that are acceptable to diverse groups with conflicting interests and needsMake decisions in difficult situations in a timely mannerConsider lessons learned from experience, differing needs, and the impact of the decision on othersAccountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
Proactively collaborate between own functional area and areas below or above in the project stream as neededSet well-defined and realistic personal goalsComply with established policies and proceduresAccept responsibility for mistakesDisplay a high level of initiative, effort, and commitment towards completing assignmentsMinimize re-workSeek out learning opportunitiesIdentify training needs and take action to obtain knowledgeAnticipate and adjust for problems and roadblocksBe enthusiastic for the things he/she sees as challengingBe proactive throughout work assignments /projectsPersistently push self and others for resultsHelp others learnMake good decisions on behalf of the company (profitability, compliance)Manage costsProvide consistency between projectsCompany Business Knowledge - Understands the company, its products and the business processes.
Able to:
Apply broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processesCommunication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)Ask questions and summarize what was heard to prevent miscommunicationPresent information in a concise and focused mannerListen to othersCommunicate written information (for example, facts, ideas, or messages) in a succinct and organized mannerProduce written information, which may include technical material that is appropriate for the intended audienceShare ideas and perspectives and encourage others to do the sameInform others involved in a project of new developmentsEnsure written messages have the desired effect on the target audienceBuilding Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
Establish rapport with co-workers easilyEncourage and facilitate cooperation, pride, trust and group identityFoster commitment and team spiritWork with others to achieve goalsListen and respond constructively to other team members' ideasOffer support for others' ideas and proposalsBe open with other team members about his/her concernsShare his/her expertise with othersExpress disagreement constructivelyAcknowledge team members for their contributionsProvide assistance to others when they need itWork for solutions that all team members can supportEffectively persuade and influence team members to achieve goalsEffectively collaborate with geographically distributed teamsLeadership - Displays effort and commitment in carrying out the department's goals and objectives.
Able to:
Act in a proactive and achievement-oriented mannerTreat co-workers in a fair and equitable mannerEmpower others by sharing informationActively listen and clarify information as neededFoster an atmosphere of open communicationBehave in a tactful, compassionate, and sensitive mannerConsider and respond appropriately to the needs, feelings, and capabilities of different people in different situationsShare best practices and processesRequired Skills
Bachelor's Degree or equivalent work experience in a related field required1+ years of Metals industry experience preferred5+ years of Business Systems Analysis experience required5+ years ERP systems experience required2+ years SQL experience preferredAbility to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.Proficiency with Microsoft Windows and Microsoft Office products requiredProficiency with some collaboration tools like SharePoint and BoxCapable of learning new systems and creating/implementing new system functionalityPossesses intermediate knowledge of SQL and databasesMust be self-motivated and able to work independently with minimal supervision and as part of a teamDetail oriented with excellent interpersonal communication skillsExcellent customer service skills
Compensation Range
The anticipated compensation for this position is USD $105,000.00/Yr. - USD $131,500.00/Yr. depending on experience, qualifications, and location.
The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations. Additionally, the Business Systems Analyst II is responsible for maintaining, upgrading, and managing our ERP software's, testing and implementation phases of ERP/Application projects, working closely with business stakeholders and the entire team to ensure project success.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive MotionFunction in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Job Function
Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.Prioritize requirements to identify the most critical needsUncover needs and value drivers that business partners and end users would not be able to articulate on their ownArticulate and incorporates extensive business knowledge into requirementsObtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholderRequirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
Accurately translates business requirements into functionalityManage and Prioritizes business requirements based on business needsUnderstand business process complexityAssess the risks of various solutions looking across multiple applicationsDocument and contribute to the "to be" business process state considering multiple factorsCreating Compelling Business Case - Ability to measure and communicate proposed project benefits.
Clearly articulate the impact of business problems and benefits using business language.Understand the organization's economic and revenue driversUnderstand industry-specific trends that impact the organizationQuickly adapt to changes in business strategyHelp business partners communicate solution value to key stakeholdersProviding Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.
Adhere to RTS project methodology throughout project lifecycleEffectively engage stakeholders in the project estimation processManage ambiguity and creates accurate project effort estimates for their assigned tasksUnderstand, consider and communicate interdependencies for project estimatesDesign for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
Incorporate usability and User Interface (UI) efficiencies into business solutionsUnderstand the business data needs as it relates to a potential solutionEffectively convey the business preferences and functional design to the technical teamsEnsure end-to-end service performance from the end user's perspectiveIncorporate knowledge of UI best practices in functional designFunctional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
Understand functional design specificationsProvide the link between the business and technical views of the systemCan listen to and understand technological constraintsClarify the business rationale of a solution conceptCreate functional design specifications for low to high complexity solutionsMap business requirements to functional specifications ensuring traceabilityAnticipate weaknesses in the design solution to ensure risk is mitigatedUnderstand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the businessCapitalize on reusability while minimizing rework by incorporating prior resolved solutionsConsider solution interdependencies in functional designConsider third party application features and upgrades prior to designing in-house solutionDevelop solutions for system needs that business partners would not be able to articulate on their ownAdherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.
Apply and use information and technology standards in design of solutionObtain key inputs from Enterprise Architecture groups to ensure compliance and exception managementAdhere to project management methodologyCan identify commonalities and suggest a consistent approach across projectsBusiness Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.
Ensure that business and non-business requirements have been met through testing and validationDevelop effective use cases to test solution to business requirementsDocument validation results are as expectedDevelop reusable test case suiteExecute functional testing, validation, system and integration testing, and validation of proposed solutionWork with stakeholders on evaluating coverage of test casesUser Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.
Build user acceptance test casesCoordinate testing with end userProvide clarification on basic questions of solution testingTrain end-users on business solutionIncorporate customer feedback into delivery of service to provide the best experience possible for the customerMonitor testing of business solutionQuickly and effectively solves customer problemsFacilitate end-user adoption of business solutionsBusiness Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.
Proactively resolve customers' satisfaction issues.Clearly articulate the role of technology in terms easily understood by business constituenciesHelp align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)Effectively navigate conflict between multiple business partnersAdjust engagement to match customer preferencesSUPPLEMENTAL DUTIES
Pursues training and development opportunities; Strives to continuously build knowledge and skillsAssist personnel in other RTS departments to resolve technical and/or application issuesOther duties as requested including but not limited to: After-hours 2nd tier application support, operational Physical Inventory support, SME support for peripheral projects affecting ERP companiesCOMPETENCIES
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
Frames problems before trying to solve them.Breaks down low to high complexity problems and identifies all of their components.Provides insight into the root-causes of problems.Seeks advice from those who've solved similar problems.Anticipates problems and is proactive in addressing them.Follows up to ensure that the problem has been resolved. Ask perceptive questions to seek optimal solutionsExplore various sources for answers, and thinks "outside the box" to find optionsOpen to others' ideas to help develop solutionsBreak down medium to high complexity problems and identifies all of their componentsGenerate a range of solutions and courses of action with benefits, costs, and risks associated with eachEvaluate the chosen course of action to determine its worth and impactsCustomer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Able to:
Provide service to internal and external customers to satisfy their needs and expectationsListen to concerns and resolve reported issues effectively and promptlyDeliver high quality products and servicesCommit to continuous improvementEnsure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing systemAnticipate customer's needs and move to effectively address issuesEstablish proactive relationship with customers; includes providing education to clients as appropriateElicit feedback from customersDeliver high quality solutions that meet the organization's needsDecision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
Gather relevant information before making decisionsEscalate decisions when appropriateWeigh pros and cons of each option before making a decision and moving forwardBalance analysis, insight, experience, and perspective when making decisionsExplain the rationale for a decisionFind solutions that are acceptable to diverse groups with conflicting interests and needsMake decisions in difficult situations in a timely mannerConsider lessons learned from experience, differing needs, and the impact of the decision on othersAccountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
Proactively collaborate between own functional area and areas below or above in the project stream as neededSet well-defined and realistic personal goalsComply with established policies and proceduresAccept responsibility for mistakesDisplay a high level of initiative, effort, and commitment towards completing assignmentsMinimize re-workSeek out learning opportunitiesIdentify training needs and take action to obtain knowledgeAnticipate and adjust for problems and roadblocksBe enthusiastic for the things he/she sees as challengingBe proactive throughout work assignments /projectsPersistently push self and others for resultsHelp others learnMake good decisions on behalf of the company (profitability, compliance)Manage costsProvide consistency between projectsCompany Business Knowledge - Understands the company, its products and the business processes.
Able to:
Apply broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processesCommunication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)Ask questions and summarize what was heard to prevent miscommunicationPresent information in a concise and focused mannerListen to othersCommunicate written information (for example, facts, ideas, or messages) in a succinct and organized mannerProduce written information, which may include technical material that is appropriate for the intended audienceShare ideas and perspectives and encourage others to do the sameInform others involved in a project of new developmentsEnsure written messages have the desired effect on the target audienceBuilding Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
Establish rapport with co-workers easilyEncourage and facilitate cooperation, pride, trust and group identityFoster commitment and team spiritWork with others to achieve goalsListen and respond constructively to other team members' ideasOffer support for others' ideas and proposalsBe open with other team members about his/her concernsShare his/her expertise with othersExpress disagreement constructivelyAcknowledge team members for their contributionsProvide assistance to others when they need itWork for solutions that all team members can supportEffectively persuade and influence team members to achieve goalsEffectively collaborate with geographically distributed teamsLeadership - Displays effort and commitment in carrying out the department's goals and objectives.
Able to:
Act in a proactive and achievement-oriented mannerTreat co-workers in a fair and equitable mannerEmpower others by sharing informationActively listen and clarify information as neededFoster an atmosphere of open communicationBehave in a tactful, compassionate, and sensitive mannerConsider and respond appropriately to the needs, feelings, and capabilities of different people in different situationsShare best practices and processesRequired Skills
Bachelor's Degree or equivalent work experience in a related field required1+ years of Metals industry experience preferred5+ years of Business Systems Analysis experience required5+ years ERP systems experience required2+ years SQL experience preferredAbility to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.Proficiency with Microsoft Windows and Microsoft Office products requiredProficiency with some collaboration tools like SharePoint and BoxCapable of learning new systems and creating/implementing new system functionalityPossesses intermediate knowledge of SQL and databasesMust be self-motivated and able to work independently with minimal supervision and as part of a teamDetail oriented with excellent interpersonal communication skillsExcellent customer service skills
Compensation Range
The anticipated compensation for this position is USD $105,000.00/Yr. - USD $131,500.00/Yr. depending on experience, qualifications, and location.