Ezee Fiber
IT Technician
Ezee Fiber, Houston, Texas, United States, 77246
IT Technician
Summary:
The IT Technician is responsible for providing technical support to users in an efficient and accurate manner. The technician will be a point of contact for users who experience technical issues with their computer systems, software, and hardware. The primary goal is to ensure that end-users can accomplish business tasks.
About Ezee FiberFounded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities:First-Line Support:
Answer support calls and emails to the IT department. Record user interactions, including all details of inquiries, comments, complaints, or problems.Problem Solving:
Analyze issues reported by users to provide the most appropriate solution within a reasonable time frame. Escalate more complex problems to appropriate senior support personnel.Software/Hardware Installation:
Assist in setting up, installing, and configuring computer systems and applications for new users.User Education:
Guide and educate users on basic application functionalities and IT procedures to foster self-help on recurrent issues.Maintenance:
Perform routine checks and maintenance on computer systems to ensure they function smoothly.Inventory Management:
Track inventory of all IT assets including computers, peripherals, licenses, and other IT supplies.Documentation:
Maintain a repository of common issues and resolutions to improve problem-solving speed in the future.Team Collaboration:
Work closely with other team members, sharing knowledge, and learning from one another to improve the overall efficiency of the department.Stay Updated:
Keep abreast of IT trends and new solutions that could be applied to improve the company's IT infrastructure and user experience.Requirements:Education:
Associate degree in Computer Science, Information Technology, or a related field.Experience:
0-2 years in an IT support role or a related area.Skills:
Basic understanding of computer systems, hardware, and software.Familiarity with common software applications (e.g., Microsoft Office, Operating Systems).Excellent problem-solving abilities.Strong communication skills, both verbal and written.Ability to work well under pressure.
Certifications (Preferred but not mandatory):
CompTIA A+, ITIL, or other relevant certifications.Other Requirements:
Ability to work flexible hours, as IT issues may occur outside of regular business hours.A willingness and eagerness to learn and adapt in a fast-paced environment.
Pay & Benefits
Competitive compensation packageHealth, Dental and Vision insurance401k matchPaid time off and other generous benefit programs
Summary:
The IT Technician is responsible for providing technical support to users in an efficient and accurate manner. The technician will be a point of contact for users who experience technical issues with their computer systems, software, and hardware. The primary goal is to ensure that end-users can accomplish business tasks.
About Ezee FiberFounded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities:First-Line Support:
Answer support calls and emails to the IT department. Record user interactions, including all details of inquiries, comments, complaints, or problems.Problem Solving:
Analyze issues reported by users to provide the most appropriate solution within a reasonable time frame. Escalate more complex problems to appropriate senior support personnel.Software/Hardware Installation:
Assist in setting up, installing, and configuring computer systems and applications for new users.User Education:
Guide and educate users on basic application functionalities and IT procedures to foster self-help on recurrent issues.Maintenance:
Perform routine checks and maintenance on computer systems to ensure they function smoothly.Inventory Management:
Track inventory of all IT assets including computers, peripherals, licenses, and other IT supplies.Documentation:
Maintain a repository of common issues and resolutions to improve problem-solving speed in the future.Team Collaboration:
Work closely with other team members, sharing knowledge, and learning from one another to improve the overall efficiency of the department.Stay Updated:
Keep abreast of IT trends and new solutions that could be applied to improve the company's IT infrastructure and user experience.Requirements:Education:
Associate degree in Computer Science, Information Technology, or a related field.Experience:
0-2 years in an IT support role or a related area.Skills:
Basic understanding of computer systems, hardware, and software.Familiarity with common software applications (e.g., Microsoft Office, Operating Systems).Excellent problem-solving abilities.Strong communication skills, both verbal and written.Ability to work well under pressure.
Certifications (Preferred but not mandatory):
CompTIA A+, ITIL, or other relevant certifications.Other Requirements:
Ability to work flexible hours, as IT issues may occur outside of regular business hours.A willingness and eagerness to learn and adapt in a fast-paced environment.
Pay & Benefits
Competitive compensation packageHealth, Dental and Vision insurance401k matchPaid time off and other generous benefit programs