Resource Logistics
Alpharetta GA Desktop Support
Resource Logistics, Alpharetta, Georgia, United States, 30239
Role - Desktop Support L2Rate - $22/hr on W2 (No Benefits)Location - Alpharetta GA (Onsite from day -1)
Job Details:
As an End User Support Technician with
Minimum of 5 years technical experience
in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includesBreak-fix support for Laptop, desktop, tablets and associated hardware peripheralsIMAC support including large scale/bulk office moves/re-stack activities (all moves)Support for Operating System, base load software, MS Office suite and other business applicationSupport for the Imaging devices (print/scan/copy/fax) that includes printers and MFDsAccess related issues with smart card, password and security, application configuration and troubleshooting, and general inquiriesSupport for the Mobility devices (IOS/iPhone/IPads)VIP and home-based office (HBO) user supportManage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenanceRespond to end-user requests for updates on ticket status and promptly follow up as needed.Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)Perform managed print service invoicing/meter read/polling report verificationPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logsCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by supportProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.Provide On-call support if required outside business hours on a rotational basis
Job Details:
As an End User Support Technician with
Minimum of 5 years technical experience
in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includesBreak-fix support for Laptop, desktop, tablets and associated hardware peripheralsIMAC support including large scale/bulk office moves/re-stack activities (all moves)Support for Operating System, base load software, MS Office suite and other business applicationSupport for the Imaging devices (print/scan/copy/fax) that includes printers and MFDsAccess related issues with smart card, password and security, application configuration and troubleshooting, and general inquiriesSupport for the Mobility devices (IOS/iPhone/IPads)VIP and home-based office (HBO) user supportManage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenanceRespond to end-user requests for updates on ticket status and promptly follow up as needed.Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)Perform managed print service invoicing/meter read/polling report verificationPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logsCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by supportProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.Provide On-call support if required outside business hours on a rotational basis